JG Customer Services is a family run, high volume, multiskilled Admin Centre who provide an exceptionally high end to end service to our customers and cleaners. Due to our success and growth, we are looking for an outstanding individual at this exciting time, as we look to build the workforce of the future.
We are seeking a full-time Customer Service Administrator to become part of our dynamic team located in Nuneaton. This position presents an excellent opportunity for individuals who possess a strong telephone etiquette, have a passion for problem-solving, and can establish a good rapport with our clients. Ideal candidates will thrive in a challenging environment and demonstrate a positive, proactive attitude towards their work.
Your Role:
· Inbound and outbound telephone calls ensuring we provide an excellent level of excellent customer service.
· Handling with sales calls and emails, ensuring tailored responses to win new business.
· Replying to emails on behalf of the business in a professional and none standard tone.
· Allocating cleaners to clients within their requirements.
· Reviewing and responding to SMS messages into the business.
· Chasing details for payment from customers in a timely manner.
· Triaging and escalation of customer’s feedback.
· Dealing with all tasks within a set SLA to ensure to business meets our targets.
What We Expect:
· 1+ years’ experience in customer service.
· Excellent telephone manner.
· A great communicator with strong experience working within a Customer Service environment.
· Impeccable grammar (written and verbal).
· Ability to write
· Meticulous eye for detail.
· Driven to deliver for customers with a passion to troubleshoot.
· Calm and resilient under pressure.
What We Offer You:
· 40 hours per week.
· Monday to Friday between the hours of 8am and 5:30pm.
· A friendly and supportive working environment within our offices located in Nuneaton, CV11 4JJ.
· A basic salary circa of £13.00 per hour.
· Bonus Schemes.
· Performance Bonuses.
· Company Pension.
Job Types: Full-time, Permanent
Pay: £13.00-£15.00 per hour
Expected hours: 40.0 per week
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
Work Location: In person
