Contract type
Temporary: Fixed Term Contract or Secondment
Location
Poole, Dorset, England
- Experience Team Officer - Job Profile.docx
(Word, 307.59kb)
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Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.
As an Experience Team Officer, you will be focused on:
- Working predominantly within the Supporter Experience team, providing excellent customer service to our supporters and shop customers. This includes handling inbound and outbound calls, processing donations, and taking shop orders with a warm, professional approach.
- Supporting other areas of the wider Experience teams when required, ensuring flexibility and responsiveness to operational needs.
- Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment.
- Delivering timely, professional, and appropriate responses to emails from RNLI supporters and online shop customers, including managing and responding to product reviews.
You will have a background in customer service along with excellent customer service skills, a positive can-do attitude and experience of working within a pressurised and varied environment. You will need to have a proactive team approach, attention to detail, and strong verbal and written communication skills.
To be considered for this role you will need to have:
- Educated to GCSE standard, or equivalent – English essential
- Proven customer service skills – telephone and administration
- Contact Centre experience desirable
- Experience of working in an office-based environment
- Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases
So, if you have a passion for customer service and are looking to be part of an already established and successful team during our busy and enjoyable festive period, this could be the role for you. Please apply via the button shown.
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
