About the Business
ATLAS for Industry Ltd is an established printing and packaging company which supplies custom products to customers throughout the UK and Ireland. Our reputation is built on professionalism, long‑term client relationships, and outstanding customer service.
Due to continued growth, we are looking for a general office administrator. This varied role combines sales and purchase ledger duties with customer service and general office administration. Accuracy is essential, but so is the ability to respond quickly, keep work moving, and ensure customers receive a professional and helpful service. The position offers an excellent opportunity to develop skills and gain a understanding of the wider business operations.
What We’re Looking For
- Strong organisational and time‑management.
- Excellent written and verbal communication.
- Ability to work using initiative as well as part of a team.
- High level of attention to detail and respect for confidentiality.
- Professional, personable manner with a strong customer‑service focus.
- Ability to remain calm under pressure.
Core Responsibilities
Sales Administration
- Prepare, process, and follow up on customer orders, quotations, and sales documentation.
- Process sales orders and check customer purchase orders for accuracy.
- Liaise with sales and operations to resolve order queries or discrepancies.
- Maintain accurate records on our CRM/ERP.
- Assist the sales team with customer enquiries, pricing, and product information.
- Prepare sales reports and administrative documentation as required.
- Support sales representatives with pricing, product availability, and customer requirements.
- Respond professionally to customer account and invoice queries.
Purchase Ledger
- Process supplier invoices as part of maintaining the purchase ledger.
- Resolve any discrepancies with suppliers.
- Communicate with suppliers regarding invoices, credits, and account queries.
- Assist with customer payments, payment allocation, and credit control.
Office Administration
- Maintain company records and databases.
- Prepare and issue customer documentation, managing issue and version status.
- Maintain accurate records for all documentation.
- Complete filing and other general office administration duties as required.
Customer Service
- Provide a professional and friendly service to customers.
- Respond promptly to telephone calls and emails.
- Maintain positive customer relationships.
- Escalate customer issues where appropriate.
Flexibility
- A willingness to support other departments, assist with company projects, and undertake other reasonable duties.
What We Offer
- Competitive salary, dependent on experience.
- Full‑time, permanent position.
- Early finish on Fridays.
- Pension Scheme.
- Free on‑site parking.
- An opportunity to develop and gain experience within a growing manufacturing business.
- A friendly, practical, and fast-moving working environment.
- A competitive rewards package that scales with skills and responsibility.
Pay: £25,420.00-£34,000.00 per year
Work Location: In person
