Front of House & Medical Aesthetician combined role
Delivering the First Impression and the Clinical Expertise Behind the Dr Yusra Patient Journey
1. Our Vision
At Dr Yusra Clinic, our ambition extends far beyond delivering exceptional aesthetic treatments. Our goal is to build one of the UK's most respected luxury aesthetic brands, recognised not only for outstanding clinical results but also for delivering an exceptional patient experience at every stage of the patient journey.
As we continue to grow across Manchester, Liverpool, and London, maintaining consistently high standards becomes increasingly important. That standard begins the moment a patient walks through the door, and it is carried through into every skin and body consultation and treatment they receive.
We believe that a truly exceptional patient journey depends on the people who shape a patient's very first and most frequent impressions of the clinic. This is why we are creating a brand-new combined position, bringing together front of house excellence and medical aesthetician expertise in one role.
2. The Opportunity and Role Overview
Position: Front of House & Medical Aesthetician
This role has been designed for someone who takes genuine pride in creating a warm, luxury welcome for every patient, and who is equally passionate about skin and body health, and delivering outstanding non-surgical aesthetic treatments, including laser, skin and body contouring treatments.
You will be the face of the clinic — the first person a patient meets and often the person they build the most regular relationship with, through both front of house interactions and their ongoing treatment journey. You will combine the organisation, warmth and commercial awareness of an exceptional front of house professional with the clinical knowledge, consultation skill and treatment expertise of a medical aesthetician, including advanced experience of energy-based devices.
This is a rare opportunity to shape a role that sits right at the heart of the patient experience at our Manchester clinic, working closely with the clinical and management team to support its continued growth.
3. The Two Sides of the Role
The role has been intentionally designed around two closely connected areas of expertise. Together, they ensure every patient receives a seamless, consistent, luxury experience from arrival to aftercare.
Front of House Excellence and Medical Aesthetician Expertise
Warm, professional patient welcome
Skin and body consultations & assessments
Diary and appointment management
Laser, skin and body contouring treatments
Patient communication & follow-up
Skincare product knowledge & recommendations
Retail and reception standards
Treatment planning & aftercare advice
Clinic presentation & luxury ambience
Building long-term patient skin and body journeys
Our ambition is that every patient who walks through the door experiences the same consistently high standard, whether they are booking in at reception or sitting down for a skin or body consultation — and that both experiences are delivered, seamlessly, by you.
4. Responsibilities
4.1 Front of House Excellence
You will set the tone for every patient's visit, ensuring the clinic reflects our luxury brand standards at all times.
Key responsibilities:
- Welcoming patients and visitors with warmth, professionalism and discretion
- Managing appointment bookings, diary scheduling and clinic calendars
- Handling patient enquiries by phone, email and in person
- Processing payments, deposits and consultation bookings accurately
- Maintaining reception and clinic presentation to a luxury standard at all times
- Supporting patient communication, reminders and follow-up
- Managing retail displays and supporting product sales at the front desk
- Ensuring GDPR-compliant handling of patient records and information
4.2 Medical Aesthetician & Treatments
Alongside front of house duties, you will deliver skin and body consultations and treatments, building trusted, ongoing relationships with patients.
Key responsibilities:
- Conducting thorough skin and body consultations and assessments
- Delivering laser treatments, advanced skin treatments and body contouring treatments
- Operating energy-based devices to an advanced standard, in line with clinical protocols and safety guidelines
- Working autonomously in the delivery of treatments, while referring to and liaising with practitioners on more complex cases or where clinical escalation is required
- Recommending bespoke, medical-grade skincare regimes
- Educating patients on skin and body health, treatment options and homecare
- Supporting treatment planning alongside the wider clinical team
- Maintaining accurate clinical notes and treatment records
- Following all clinical governance, hygiene and safety protocols
- Building long-term patient loyalty through consistent, trusted clinical expertise
4.3 Patient Experience & Commercial Contribution
A key part of this role is ensuring every patient interaction — whether at the front desk or in the treatment room — contributes to the overall success of the clinic.
Key responsibilities:
- Developing genuine, lasting relationships with patients, taking ownership of their journey across their lifetime of treatments with the clinic
- Supporting consultation conversion and treatment plan uptake
- Confidently recommending retail and skincare products where appropriate
- Identifying opportunities to enhance the patient journey and communicating these to management
- Supporting patient retention through excellent ongoing communication and care
- Representing the Dr Yusra brand at all times, both in clinic and in how you engage with patients
- Contributing to a consistent, premium standard of service across the clinic
- Proactively supporting the growth of the Manchester clinic, including new patient acquisition, rebooking and building the clinic's local reputation
5. Location & Working Arrangements
Primary Clinic Base: Manchester
This role is based full time at our Manchester clinic. You will play a proactive role in supporting the growth of the Manchester clinic, contributing to its patient base, reputation and commercial performance as part of the wider Dr Yusra Clinic group.
6. Success Measures
Your success will be measured across both sides of the role, reflecting the dual nature of the position.
Category
Measures
Front of House Standards
Patient welcome & satisfaction
Diary management & punctuality
Clinic presentation standards
Clinical & Treatment Performance
Treatment quality & patient outcomes
Consultation conversion
Patient retention & repeat bookings
Commercial Contribution
Retail sales performance
Treatment programme uptake
Average patient spend
Consistency & Teamwork
Adherence to clinic standards
Collaboration with clinical & management team
Reliability across both role functions
7. Reward Package
We believe exceptional people deserve exceptional opportunities.
Base Salary
Competitive, dependent on experience
Personal Commission
Commission on personal treatment and retail sales as per clinic commission structure
This structure rewards both your organisational excellence at the front of house and your clinical performance as a medical aesthetician.
Pay: From £25,000.00 per year
Work Location: In person
