£30,000 Base + Performance Bonus | Full Time | Office Based | Solihull
Build the Client Success function at one of the UK’s fastest-growing commercial growth companies.
At DFYSA, we don’t just provide sales or marketing services.
We build, run and scale revenue engines for ambitious businesses.
Working with clients across AI, technology and professional services, we become an extension of their commercial team - helping them generate predictable growth through sales, marketing, systems and strategy.
We’re now looking for our first Commercial Success Executive to own the client journey and help build our Client Success department from the ground up.
This isn’t a customer support role.
This isn’t a traditional account management role.
This is an opportunity to work directly with the founders, shape the way we look after clients and grow into a future leadership position as the business scales.
What You’ll Be Responsible For
- Owning the onboarding experience for every new client.
- Becoming the main point of contact throughout the client journey.
- Coordinating internal teams to ensure projects move forward.
- Running weekly client check-ins and monthly review meetings.
- Identifying issues before they become problems.
- Building long-term relationships with our clients.
- Generating testimonials, referrals and supporting client renewals.
- Helping us build the systems, processes and playbooks that will shape the future of the department.
What We’re Looking For
We’re far more interested in attitude than a perfect CV.
You’ll thrive in this role if you’re:
- Exceptionally organised.
- A great communicator.
- Commercially minded.
- Calm under pressure.
- Proactive and solutions-focused.
- Someone who naturally takes ownership.
- Comfortable working in a fast-paced environment.
- Excited by building something rather than maintaining it.
Experience in Customer Success, Client Success, Account Management, Operations, Recruitment, SaaS or B2B services would be an advantage, but it isn’t essential if you have the right mindset.
What You’ll Get
- £30,000 basic salary.
- Performance bonus.
- Clear progression into a Head of Client Success role as the business grows.
- Direct mentorship from the founders.
- A fast-paced environment where your ideas are heard and implemented.
- The opportunity to help shape the future of a rapidly growing business.
About DFYSA
We’re building far more than an agency.
Our vision is to become the commercial growth partner ambitious businesses trust to build, run and scale their revenue engines.
That means creating exceptional client experiences, building world-class systems and assembling an ambitious team who genuinely want to build something special.
If you’re looking for a role where you can make a real impact, take ownership and grow with the business, we’d love to hear from you.
Pay: £30,000.00 per year
Work Location: In person
