At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to continue growing year after year. Today, our team is over 200 strong, supporting organisations across a wide range of industries with managed services, cloud, cyber security, networking, infrastructure and modern workplace solutions.
We're passionate about helping our customers get the very best from technology, building long-term partnerships and delivering exceptional service. If you're looking for a role where you can work with a variety of customers, influence technical strategy and continue developing your career alongside a talented team, you'll feel right at home here.
We're looking for a Senior System Engineer (internal title: Senior Technical Consultant) to become one of our trusted technical advisors. This is a varied role combining project delivery, technical consultancy, customer relationship management and technical leadership. You'll work closely with IT and business leaders, helping customers modernise their environments, solve complex technical challenges and get maximum value from their technology investments.
As one of our senior technical specialists, you'll also act as the highest level of technical escalation for the Service Desk, mentor junior engineers and play an important role in driving continual improvement across our customers' environments.
-
Deliver infrastructure, cloud and modern workplace projects across a diverse customer base.
- Design and implement secure, scalable IT solutions that align with customers' business objectives.
- Build trusted relationships with customers, becoming a strategic technical advisor rather than simply a support engineer.
- Proactively review customer environments, identifying opportunities to improve performance, resilience, security and user experience.
- Lead cloud adoption and infrastructure modernisation projects, including Microsoft 365, Azure and hybrid environments.
- Ensure customer environments remain secure and aligned with Cyber Essentials best practices.
- Act as the final technical escalation point for complex infrastructure and support issues.
- Take ownership of major technical incidents and change requests through to successful completion.
- Mentor and support Service Desk engineers, helping to develop the wider technical capability of the business.
- Work collaboratively across Professional Services, Service Delivery and Account Management to deliver outstanding customer outcomes.
- Extensive hands-on experience across Microsoft technologies, including: Microsoft 365, Azure, Entra ID, Intune, Microsoft Defender, Active Directory, Exchange Online
- Strong experience working with: Windows Server, Hyper-V, VMware, SQL, AWS, Hybrid infrastructure environments and Backup and Disaster Recovery Solutions.
- Good understanding of networking technologies: LAN/WAN, VPN, Firewall, Switching and Routing, Wireless networking, Co-location and Hybrid environments
- Experience of diagnostic information gathering and analytical thinking, the ability to understand the architecture of operations and undertake root cause analysis.
- The ability to undertake research consulting a range of data sources and critical thinking skills to provide detailed and accurate analysis.
- An understanding of current security concepts and frameworks relating to cyber essentials and ISO2701
- Accurate and effective communication using a variety of techniques including verbal and written work.
Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
Wanstor is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers’ needs for a quick response.
We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.
Wanstor’s clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions.
We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country.
As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person’s potential in building a successful career with Wanstor.
Core Values
We align ourselves to a core set of values & behaviours:
For those who aren’t afraid to push boundaries and challenge the norm. Always one step ahead, we’re here to ignite innovation and propel businesses forward.
We know that when tech runs flawlessly, everything else follows suit – giving our customers the space to pursue their next bold idea.
We’re driven to stay curious and meet each challenge head-on, crafting future-proof solutions that empower others. We analyse, critique, and execute with precision, knowing excellence lies in the details and true support means always showing up.
Our track record reflects a commitment to real, lasting results that let charities care, cafés pour, and cities grow.
For those who drive forward and make good on every promise, we’re here.
We’ll always tell you what you need to hear, not what you want to hear. Navigating tech can be complicated, but the way forward shouldn’t be.
We keep it real, clear, and helpful, guiding you every step of the way
