PH Care Group is looking for an experienced Head of Quality to join our senior leadership team. This newly created role will ensure high standards of care, governance and continuous improvement across every home. Reporting to the Operations Director / Managing Director, you will provide independent oversight of quality, clinical governance and regulatory compliance, working with Operations Managers and Registered Managers to identify risk and drive improvement.
Key responsibilities
- Lead the Group’s quality assurance and compliance framework.
- Undertake regular quality visits, audits and unannounced inspections.
- Monitor compliance with CQC regulations and quality statements.
- Lead preparation for CQC inspections and regulatory engagement.
- Review care planning, medicines, safeguarding, MCA/DoLS, infection prevention, nutrition, pressure care, falls and other areas of care governance.
- Monitor incidents, complaints, safeguarding concerns and notifications to identify themes and lessons.
- Maintain a Group-wide quality dashboard and risk register.
- Ensure improvement actions are owned, completed and independently verified.
- Identify recurring issues and challenge ineffective practice.
- Maintain Group policies and quality standards.
- Support managers with complex regulatory and quality matters.
- Undertake investigations and produce evidence-based reports.
- Develop quality standards for new homes and acquisitions.
About you
You will have significant experience in adult social care, ideally within residential and nursing care, in a senior quality, operational, clinical or Registered Manager role.You will need:
- Strong knowledge of CQC regulation and the current assessment framework.
- Significant quality assurance experience within adult social care.
- Strong understanding of safeguarding, medicines, MCA/DoLS and care governance.
- Experience auditing services and turning findings into meaningful improvement.
- Confidence to challenge experienced managers constructively.
- Excellent analytical, investigation and report-writing skills.
- A full UK driving licence and willingness to travel between homes.
A nursing qualification and/or previous Registered Manager experience would be advantageous.
The person we’re looking for
We do not want someone whose approach to quality is simply to produce audits or close action plans without checking whether improvements have been sustained. We want someone curious, practical and visible in our homes: observing care, speaking with residents and staff, examining evidence and asking difficult questions when necessary. You will be supportive but independent, rigorous without becoming bureaucratic, and comfortable moving between the boardroom and care floor. Most importantly, you will share our belief that quality assurance should answer one question:
Are our residents receiving the standard of care we would want for our own families?What we offer
- £60,000–£65,000 salary, dependent on experience
- Senior Group-level position
- Mileage / travel arrangements
- Company pension
- 25 days annual leave
- Opportunity to shape quality across a growing care group
If you are an experienced care-quality professional who wants to lead quality across a growing organisation, we would be delighted to hear from you.Please apply with your CV and a brief covering statement.
Pay: £60,000.00-£65,000.00 per year
Benefits:
- Free parking
- Health & wellbeing programme
- On-site parking
Experience:
- Quality Management: 2 years (required)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
Work Location: In person
