OP Chocolate currently have a fantastic opportunity to become part of our team, the position we are recruiting for is a Factory Floor Quality Technician . Based in the heart of South Wales, OP Chocolate Ltd has been baking quality wafers for over 75 years.
Role Purpose
The Factory Floor Quality Technician is responsible for ensuring that all products manufactured at OP Chocolates consistently meet food safety, legality, customer and company quality standards.
Working closely with Production, Engineering, Planning and Warehousing teams, the role provides a visible quality assurance presence on the factory floor, proactively identifying risks, promoting Good Manufacturing Practice (GMP), supporting continuous improvement initiatives and helping to ensure products are manufactured Right First Time (RFT).
The role supports the site's commitment to quality excellence through auditing, investigation, process verification, corrective action management, traceability, compliance monitoring, and customer-focused quality assurance activities.
This job description outlines the general scope and responsibilities of the role and is not intended to be an exhaustive list of duties.
Shift Pattern: Days and Afternoons - rotating weekly
Rate of pay: £15.14
Key Responsibilities
· Food Safety, Quality & Compliance: GMP monitoring, hygiene inspections, line clearances, allergen verification, HACCP verification, CCP assessments, metal detection checks, traceability exercises, mass balance, glass and brittle plastic controls, NCR management and documentation control.
· Auditing, Investigation & Corrective Action: GMP audits, complaint investigations, metal reject investigations, root cause analysis, corrective actions, audit support, concessions management and engineering verification activities.
· Quality Assurance & Technical Support: product specification review, microbiological sampling support, intake inspections, retention samples, code sheet management, quality records maintenance and technical support to operational teams.
· Continuous Improvement: drive Right First-Time performance, analyse trends, reduce waste and complaints, promote proactive problem solving and support food safety culture development.
· Communication & Collaboration: build effective cross-functional relationships, support audits, attend quality meetings and communicate quality concerns effectively.
Core Competencies
· Food Safety – Understands food safety risks and takes immediate action to protect product safety, legality and quality.
· GMP Excellence – Maintains high standards of Good Manufacturing Practice and promotes compliance with site hygiene and housekeeping requirements.
· Attention to Detail – Identifies issues, trends and risks while maintaining accuracy in inspections and documentation.
· Root Cause Analysis – Investigates quality issues methodically and identifies sustainable corrective actions.
· Decision Making – Makes sound, balanced decisions based on facts, evidence and risk.
· Ownership & Accountability – Takes responsibility for maintaining quality standards and follows actions through to completion.
· Integrity – Acts honestly and professionally, always doing the right thing.
· Teamwork – Builds positive working relationships across Production, Engineering, Warehousing and Technical teams.
· Customer Focus – Understands that every quality decision impacts the customer.
· Resilience – Remains calm, organised and effective in a busy manufacturing environment.
· Communication – Communicates clearly and confidently at all levels.
· Continuous Improvement – Actively seeks opportunities to improve quality, reduce waste, and improve RFT performance.
Qualifications & Experience
· Strong attention to detail and communication skills.
· Strong organisational, investigative, and problem-solving abilities.
· Ability to work independently and collaboratively.
· Microsoft Office competency.
Desirable
· HACCP Level 3
· Food Safety Level 3
· Internal Auditor
· VACCP & TACCP Level 2
“We want to ensure our recruitment process is accessible to everyone. If you require any reasonable adjustments to apply or attend an interview, please let us know”.
Job Types: Full-time, Permanent
Pay: £15.14 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
Work Location: In person
