Location: Based in TF11, area spans from Powys North, Whitchurch to Shrewsbury, Telford, Kidderminster, West Worcester & Bridgnorth.
Schedule: 40 hour flexible working week
Job Overview
We are seeking dedicated a Support Technician to work along side Senior Technicians to join our team. This role involves restoring properties affected by water, fire, mould, or other damage, ensuring a safe and healthy environment for our clients. This is a hands on role for a skilled technician who can lead by example on site while delivering high standards of workmanship, health & safety, and customer care.
This role offers an excellent pathway into the specialised field of property restoration, with opportunities for professional growth within our organisation. We value proactive individuals committed to delivering high standards of service in every project.
Duties
1. Health & Safety Compliance
- Work under the guidance of senior team members to ensure all activities follow Health & Safety laws and Rainbow Restoration procedures.
- Participate in site risk assessments and implement safe systems of work as instructed.
- Use personal protective equipment (PPE) as required.
2. Support in Water Damage & Drying Works
- Assist with setting up and dismantling drying equipment such as dehumidifiers and air movers.
- Support moisture surveying by collecting readings.
- Contribute to initial mitigation efforts such as water extraction and surface cleaning.
3. Support in Fire & Smoke Restoration
- Assist with soot and residue removal under supervision.
- Help prepare areas for deodorisation and decontamination.
- Use specialist equipment (e.g. HEPA vacuums) as directed to support fire damage restoration.
4. Construction to aid in restoration
- Basic construction knowledge
- Ability to utilise both hand and mechanical tools to remove damaged materials that have been affected
5. Contents Handling & Support Restoration
- Assist with the safe packing, handling, and logging of damaged contents.
- Help clean and process contents under instruction, including textiles and furniture
- Support documentation of items using appropriate applications
6. Customer Interaction
- Maintain a courteous and professional manner on site
- Support technicians in explaining processes and setting up equipment.
- Aid in gathering documentation, images, and updates for the claim.
7. Operational Support
- Help maintain vehicles, stock levels, and site readiness.
- Ensure tools and equipment are cleaned and prepared for the next job.
- Report damaged or missing equipment immediately.
8. Compliance & Training
- Work in accordance with industry standards (e.g., BS12999, PAS 64).
- Participate in mandatory internal and external training.
Skills & Abilities
- Good communication and teamwork skills.
- Basic IT literacy and willingness to learn field-based reporting systems.
- Practical, hands-on approach to problem-solving.
- Able to follow instructions carefully and work safely.
- Capable of carrying and handling equipment safely.
- Willing to work flexible hours, including being part of the on-call rota.
- Good physical fitness, with the capacity to lift heavy materials and perform manual tasks over extended periods
Requirements
- Full UK Driving Licence
- Right to work in the UK
Job Types: Full-time, Permanent, Apprenticeship
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- On-site parking
Work Location: On the road
