£18ph + surplus tronc distribution
Head Waiter / Head Waitress – MA/NA Mayfair
About MA/NA
MA/NA Mayfair is inspired by the Japanese belief that every ingredient carries an invisible energy shaped by nature and human craft.
‘Mana’ is a spiritual force that is felt rather than seen. It transforms emotion into experience,and a meal into memory.
MA/NA offers a seamless connection between restaurant and bar. Refined Japanese dishes sit alongside a world-class cocktail,wine,and sake programme. Cocktails flow naturally into dinner,and dinner returns to drinks. Every detail — from service and design to sound and light — is intentional and celebrates the extraordinary within the simple.
The Role – Head Waiter / Head Waitress
As Head Waiter / Head Waitress at MA/NA Mayfair,you will play a leading role on the restaurant floor,ensuring service is calm,precise,and emotionally intelligent.
The Head Waiter / Head Waitress will guide their section with confidence and warmth,creating a seamless guest journey from arrival through to farewell. Working closely with the Restaurant Manager,Head Sommelier,and Bar team,the Head Waiter / Head Waitress will help connect cuisine,beverages,and hospitality into one harmonious experience.
This Head Waiter / Head Waitress role is ideal for someone who leads by example,values detail,and understands that exceptional service is felt as much as it is seen.
Key Responsibilities
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Lead service within your section,ensuring smooth and attentive guest care
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Maintain exceptional presentation and service standards at all times
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Support and guide Waiters,Commis Waiters,and Runners during service
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Communicate confidently with guests,explaining dishes,cocktails,wines,and sake with clarity and warmth
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Work closely with the kitchen and beverage teams to maintain service flow and timing
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Anticipate guest needs and respond with calm efficiency
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Ensure mise en place and service areas are consistently organised and polished
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Assist with briefings,service preparation,and close-down procedures
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Contribute to a positive,collaborative,and professional team culture
What We Are Looking For
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Previous experience as a Head Waiter / Head Waitress or Senior Waiter within a fine-dining or luxury hospitality environment
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Strong understanding of refined service standards and guest etiquette
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Passion for hospitality and creating memorable guest experiences
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Interest in Japanese cuisine,culture,and service philosophy
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Excellent communication and interpersonal skills
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Calm,confident,and composed under pressure
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Strong attention to detail and pride in service craft
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Positive attitude and collaborative approach to teamwork
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Full right to work in the UK
What We Offer
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Competitive hourly rate plus service charge
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Opportunity to join one of London’s most exciting hospitality concepts
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Career development and progression within Thesleff Group
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Ongoing training and development opportunities
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Staff meals while on duty
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Wellness and support initiatives
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Creative,supportive,and people-focused working environment
Join MA/NA Mayfair
If you are a passionate Head Waiter / Head Waitress who believes great hospitality is built on balance,precision,and genuine human connection,we would love to hear from you.
At Thesleff Group,we are committed to fostering a diverse,inclusive,and equitable workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds,experiences,and identities,and we believe diversity strengthens our teams,creativity,and guest experiences.
