Job Title: Food and Beverage Assistant - Wainwrights Inn
Salary: £25,862.46 per annum
Contract Type: Full-Time, Permanent
Hours: 39 hours per week
Live-in accommodation may be available for exceptional candidates.
This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.
Role Summary
As a Wainwrights Inn Food and Beverage Assistant, you'll ensure seamless food and beverage operations. Your role involves advising guests with precision on operational service times and available menus. Efficiently processing customer orders and upholding the highest standards in food and beverage presentation are central to your responsibilities. You’ll be promoting the very best of Lakeland hospitality in our warm, country pub, just a few minutes’ walk from the hotel and timeshare estate.
Key Responsibilities
- Maintain a well-stocked and organised bar area at all times
- Accurately record and monitor liquor usage and bar wastage
- Uphold high standards of cleanliness, hygiene, and presentation throughout the workplace
- Respond promptly and professionally to guest requests and enquiries
- Deliver exceptional customer service that consistently exceeds guest expectations
- Handle customer concerns and complaints efficiently and professionally
- Build positive relationships with guests and stakeholders through regular interaction
- Maintain the highest levels of customer care and hospitality standards
- Support the day-to-day operations of the Wainwrights team
- Work collaboratively with the wider Langdale Food & Beverage team
- Contribute to the smooth and efficient running of service
- Assist in delivering outstanding food and beverage experiences for all guests
- Demonstrate a proactive and positive approach to teamwork and guest satisfaction
- Help ensure operational standards and service excellence are consistently achieved
- Play an active role in creating memorable culinary and hospitality experiences for guests at Langdale
Our Ideal Candidate
- Passionate about delivering exceptional customer care and guest experiences
- Friendly, approachable, and enjoys creating a welcoming atmosphere
- Takes pride in turning ordinary visits into memorable experiences
- Enjoys working as part of a fun, supportive, and professional team
- Confident communicating with a wide range of guests
- Able to provide knowledgeable recommendations on food, drinks, and services
- Thrives in a fast-paced hospitality environment
- Professional, reliable, and attentive to detail
- Works well under pressure while maintaining high service standards
- Flexible and willing to support different areas of the restaurant, bar, or guest service operation
- Enjoys meeting new people and building rapport with guests
- Positive, enthusiastic, and proactive in their approach to work
- Organised and able to manage multiple tasks effectively
- Eager to learn and develop new hospitality skills
- Previous hospitality experience is welcome but not essential, as full training is provided
- Shares our commitment to ensuring every guest feels welcomed, valued, and cared for
- Comfortable working mornings, evenings, weekends, and busy service periods
- Passionate about food, drink, and creating memorable dining experiences
What We Offer
Be our guest with a yearly complimentary stay in our Langdale hotel, B&B rate for one night.
Get fit for free with complimentary access to our Fitness and Leisure Facilities.
Get fed for free with meals available in our staff canteen.
Get recognised with a chance to win cash prizes through Guest Nominations and for colleagues voting you a Langdale Superstar.
Get a bonus of up to £300.00 with out Refer a Friend scheme.
Get support with access to our confidential and impartial Employee Assistance Program (EAP) supported by our team of trained Mental Health First Aiders.
Get it for less with staff discounts in Wainwrights Inn, Brimstone Spa, Brimstone Hotel and Stove Restaurant alongside external discounts such as Kendal Physio, Windermere cruises and B&Q trade.
Get security after 6 months of service, you will gain enhanced Sick Pay and Life cover up to twice your salary.
Equal Opportunity Employer
Langdale is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We're committed to fostering an inclusive workplace where unique backgrounds, perspectives, and talents flourish. Our dedication to diversity fuels innovation, ensuring we remain at the forefront of our industry. Join us and be a part of a team that celebrates differences, creating a brighter, more diverse future together.
Working conditions
This role is based on-site at Langdale Hotel and Spa, Ambleside, LA22 9JD.
Staff accommodation or relocation support may be available for exceptional candidates.
All candidates must have the legal right to live and work in the UK at the start of employment.
Company overview
Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar.
At Langdale we pride ourselves on giving our guests an exceptional service and so we want people who want to make a difference, who care about creating a guest experience that is unique and memorable.
Purpose, vision & values
Timeshare owners and Guests should be at the centre of everything that we do.
Our people are important, and we should aim to do our very best by them at all times.
It is incumbent upon us all to ensure that the business is sustainable so that it can deliver the owners needs and ensure that our people prosper.
The natural environment and our communities are central to our thinking at all times.
