Key responsibilities & accountabilities
Line management of the Parking Services team, including supervising, planning, and monitoring workloads, and devising and managing a 7-day staff rota covering evenings and weekend shifts.
Clearly communicate team objectives, priorities, and deadlines to ensure effective service delivery.
Oversee the delivery of all responsibilities that fall within the Parking Services team remit, including customer service, supplier liaison, provision of support to district colleagues with their parking operations, transaction reporting and complaints handling, ensuring high standards and deadlines are consistently met.
Build and maintain strong working relationships with internal and external stakeholders, staying informed of sector developments and identifying opportunities for improvement.
Monitor team performance, conduct regular 1-2-1s, performance reviews, and provide constructive feedback to support individual and team development.
Lead recruitment activities and coordinate comprehensive induction programmes for new staff.
Act as the primary escalation point for complex visitor enquiries, complaints, and correspondence.
Maintain and continuously improve administrative processes and systems to support operational efficiency.
Provide operational and technical parking guidance to district teams.
Collaborate with the Customer Relations team, utilising CRM systems (including Connections) to support service delivery.
Work in partnership with the Membership team on projects, operational issues, and complaint resolution.
Provide operational cover for Parking Services team during peak periods or staff absence as required.
Undertake any other parking-related duties as reasonably requested by the line manager.
