Job description:
We are seeking a customer-focused and motivated Service Advisor to join our team in Cirencester. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in delivering exceptional customer service. As the first point of contact for customers, you will play a key role in coordinating service appointments, liaising with the workshop, and ensuring a smooth and professional experience from start to finish, while also contributing to sales targets and customer satisfaction goals.
Benefits (in addition to standard):
- Up to £30k basic + OTE £35K
- 31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
- Company Pension Contribution
- Annual company events
- Bespoke induction and development training
- Staff discounts for vehicle purchase and servicing
- Death in Service Benefit
- Free eye test, dental & therapy treatments
Who you are:
- Ideally have 2 years customer facing experience in a retail environment.
- Prefer to work in a team environment.
- You will be a customer centric person.
- Target driven and ambitious
- Enjoy being busy and meeting new people
- Hold a driving licence
As the Service Advisor:
- You will have a proven record of delivering excellent customer service.
- Be able to exceed customer service expectations.
- Be able to exceed product sales targets.
- Able to meet customers face to face and be the first line of contact
Main Duties
- Prepare job cards the day before the customer appointment.
- Arrange appointments for customers.
- Customer interaction mainly face to face and via the various communication channels.
- Maintain detailed records of each service visit on the job card.
- Advise customers of any additional work required with costs.
- Be the primary point of contact between customers and the workshop.
- Exceed the monthly customer recommendations targets.
- Deliver outstanding customer experience.
- Make sure that the product sales targets are exceeded.
- Update customers of progress made at least every 4 hours.
- Prepare customer invoices ready for payment.
- Contact the customers post appointment to ensure they are happy.
- Consistently live the company's core values.
- Handle customer concerns and address complaints.
Job Type: Full-time
Hours: Monday - Friday 8:00am - 5:30am, 1 in every 3 Saturdays 8:30-12:30
Job Type: Full-time
Pay: Up to £35,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount
Ability to commute/relocate:
- Cirencester GL7 2JU: reliably commute or plan to relocate before starting work (required)
Experience:
- customer facing: 1 year (preferred)
- Automotive service: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
