Receptionist
Location
P.Louise – Trafford City Store
About the Role
We are looking for a warm, organised and proactive Receptionist to be the face of our Trafford City Store. As the first point of contact for every customer, you'll create an exceptional first impression by delivering a luxury, welcoming experience while ensuring the smooth day-to-day running of reception.
You'll manage appointments, answer enquiries, support the retail and salon teams, and ensure every guest receives the outstanding customer service that P.Louise is known for.
Key Responsibilities - Customer Experience
- Welcome every customer with a friendly and professional approach.
- Deliver a five-star customer experience from arrival through to departure.
- Assist customers with bookings, enquiries and general information.
- Manage customer waiting areas, ensuring they remain clean, welcoming and well presented.
- Resolve customer queries in person and via telephone confidently or escalate when required.
Reception & Administration
- Answer telephone calls, emails and online enquiries professionally.
- Book, amend and cancel appointments using the booking system.
- Complete daily administrative tasks and maintain accurate records.
- Handle customer correspondence promptly and professionally.
Store Support
- Support the retail team during busy trading periods.
- Assist with customer flow throughout the store.
- Help maintain presentation standards across the reception area.
- Ensure promotional materials and displays at reception remain up to date.
Operational Standards
- Maintain confidentiality when handling customer information.
- Follow company policies, health and safety procedures and GDPR requirements.
- Report maintenance issues or operational concerns promptly.
What We're Looking ForEssential
- Previous reception, retail or customer service experience.
- Excellent communication and interpersonal skills.
- Strong organisational and time management skills.
- Professional appearance and positive attitude.
- Ability to remain calm under pressure.
- Excellent attention to detail.
- Flexible approach to working weekends and late trading where required.
Desirable
- Experience within beauty, retail or hospitality
Skills & Behaviours
We're looking for someone who:
- Creates memorable customer experiences.
- Has a naturally friendly and approachable personality.
- Takes pride in delivering exceptional service.
- Works well both independently and as part of a team.
- Is highly organised and proactive.
- Learns quickly and adapts to a fast-paced environment.
- Maintains a positive, can-do attitude at all times.
- Represents the P.Louise brand professionally.
Working Hours
- Flexible across a 7-day rota.
- Weekend availability is essential.
- Additional hours may be required during peak trading periods and events.
What You'll Bring
At P.Louise, every interaction matters. Our Receptionist is more than someone who answers the phone, they are the welcoming face of the brand, creating unforgettable first impressions and ensuring every customer feels valued from the moment they arrive.
If you're passionate about people, thrive in a fast-paced environment and love delivering exceptional customer experiences, we'd love to hear from you.
Job Type: Full-time
Pay: From £24,785.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
Work Location: In person
