Driver Manager - Based at Birmingham New Street
Our Driver Managers lead a team of drivers in ensuring operational safety, whilst contributing to improving train performance and achieving customer satisfaction targets.
You will be empowered to make decisions, ‘think outside the box’ and influence business initiatives.
As a member of the driver management team, you will get to take the skills and experience you have gained in the driving grade and utilise these to help develop others.
We’ll provide training to further upskill you in the realm of management and leadership, that will not only help you do the job, but also develop your career.
The management of drivers is a 24/7/365 operation. You will have more control over your time management and get to interface with other functions across the business as a whole; building cross functional relationships, helping drive the business forward.
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Held competence as a train driver or train driver manager for 4 of the last 5 years.
- Hold an ETDL with accompanying certificate.
- Meet all requirements set in our operational standards.
- Thorough knowledge of operational rules and regulations.
- Experience of managing safety and quality standards.
- Provide consent to the disclosure of any previous employment and safety performance from previous employers.
- Train driving competency is an essential element of the role, so you will be required to drive trains to maintain this competency.
Ideally you will also demonstrate:
- Excellent leadership skills, strong attention to detail and the ability to deliver business objectives - in a demanding operational environment.
- Personal motivation – both as a driver and a manager.
- A customer service focus - demonstrating a genuine passion for customer satisfaction.
- Flexibility – working shifts and being on-call.
- A strong understanding of the rules, regulations, safety and quality standards associated with train driving.
- The ability to interpret data and technical information and communicate clearly with others.
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A defined benefit pension from day 1 – one of the best in the UK.
- Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
- 75% off all other train operating companies for you, your spouse/partner, and dependents.
- 8 Friends and Family Day passes to gift per annum on our network.
- A 24/7 Virtual GP service for you and your household.
- Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
- Our cycle to work scheme with Evans Cycles.
- A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.
London Northwestern Railway and West Midlands Railway operate rail services across the Midlands, the Northwest and London, with Birmingham at the heart of our network.
West Midlands Railway provides most of the local services across the region, offering direct connections to towns and cities including Redditch, Stratford‑upon‑Avon, Worcester, Hereford, Shrewsbury, Telford and Northampton. Our London Northwestern Railway brand serves the route between London and Liverpool via key locations such as Crewe, Birmingham, Milton Keynes and Northampton.
On 1st February 2026, London Northwestern Railway and West Midlands Railway entered public ownership and both services are now part of WM Trains Limited operated by DFTO. Our mission remains unchanged: to provide a safe, comfortable and reliable service for passengers across 235 miles of track and 150 stations, from London to Liverpool and Hereford to Lichfield.
We expect over 80 million journeys to be made this year, that’s more than 1,252 services every day, and we remain committed to delivering the rail experience our passengers expect.
