Facilities Assistant Apprentice
£20,000 per annum
London and Ashton Gate, Romford | Office based
Full time | 18-month fixed term apprenticeship
Role details
- Location: London EC1V and Ashton Gate, Romford
- Reporting to: Facilities Supervisor
- Team: Facilities Team
- Apprenticeship: Level 2 Facilities Services Operative Apprenticeship
- Working pattern: Monday to Friday, 35 hours per week, 9am to 5pm
- Contract: 18-month fixed term apprenticeship
Instant Impact in partnership with NatCen, The National Centre for Social Research, are hiring a Facilities Assistant Apprentice to support the smooth day-to-day running of NatCen’s workplace services across its London and Ashton Gate sites. The role sits within the Facilities Team and reports to the Facilities Supervisor.
You will gain practical, hands-on experience across facilities operations, workplace services, maintenance support, health and safety, customer service, sustainability, compliance and continuous improvement, while completing a Level 2 Facilities Services Operative apprenticeship.
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Support day-to-day facilities operations: assist with maintenance requests, help keep office spaces safe, clean and well organised, and escalate issues where needed.
- Help keep workplaces running smoothly: support room setups, office moves, space organisation, housekeeping and shared office presentation standards.
- Deliver helpful workplace services: provide front-of-house support, help with reception cover, operate the switchboard, manage visitor sign-in and support colleagues with facilities requests.
- Support health, safety and compliance: assist with health and safety checks, fire drills and workplace safety processes, following procedures and escalating concerns promptly.
- Work with contractors and suppliers: help coordinate contractors visiting site, support sign-in processes and make sure safety procedures are followed.
- Assist with equipment, stock and administration: provide basic first-line support for meeting room equipment, help manage office and IT consumables, support ordering and assist with records and administration.
- Learn and develop through the apprenticeship: build positive relationships with colleagues and suppliers, take an active role in your learning and develop core facilities management skills.
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An interest in facilities management, workplace services or supporting the smooth running of an organisation.
- Willingness to learn and complete a Level 2 apprenticeship programme.
- Good communication and interpersonal skills, with a helpful and responsive approach.
- Basic IT skills, including Microsoft Office, or a willingness to learn.
- Strong attention to detail and the ability to follow instructions carefully.
- Reliability, punctuality, organisation and a positive attitude.
- Awareness of the importance of sustainability, safe working practices and good customer service in a facilities environment.
You will need GCSE English Language and Maths at grade C/4 or above, or equivalent. You must also meet the apprenticeship eligibility requirements in place at the time of appointment, including any literacy and numeracy assessments required by the training provider.
If you are reliable, practical, keen to learn and interested in building a career in facilities or workplace services, we would love to hear from you.
As well as gaining practical experience through a structured apprenticeship, you will be working for the largest independent social research organisation in the UK. Benefits include:
- 25 days holiday plus 8 bank holidays and flexible working
- Generous company pension scheme
- Life insurance and health cash plan
- Cycle to Work scheme and season ticket loan
- Career development, professional subscriptions support and mentoring support from industry-leading experts
About the National Centre for Social Research
At The National Centre for Social Research, we believe that social research has the power to make life better. By really understanding the complexity of people’s lives and what they think about the issues that affect them, we give the public a powerful and influential role in shaping services that can make a difference to everyone. As an independent, not-for-profit organisation, we focus our time and energy on meeting our clients’ needs and delivering social research that works for society.
Our Values & Behaviours
We Are Curious
- Shows willingness to learn and asks questions to build understanding.
- Takes an interest in how the workplace runs and looks for ways to improve day-to-day tasks.
We Move with Purpose
- Completes tasks reliably, follows instructions and takes pride in doing a good job.
- Works in a timely way and asks for support when needed.
We Act with Integrity
- Follows health and safety procedures, treats others with respect and does the right thing.
- Communicates honestly, raises concerns and takes responsibility for own actions.
We are proud to say we are a Disability Confident Committed Employer, so if you require any reasonable adjustments during the interview process please make us aware and we will endeavour to support you to help you showcase your best self during our hiring process.
At The National Centre for Social Research we believe that social research has the power to make life better. By really understanding the complexity of people’s lives and what they think about the issues that affect them, we give the public a powerful and influential role in shaping services that can make a difference to everyone. And as an independent, not-for-profit organisation we’re able to focus our time and energy on meeting our clients’ needs and delivering social research that works for society.
