Job Title: Community Coordinator
Location: Stratford-upon-Avon
Reports To: Community Hub Manager
Contract Type: Part-time, Permanent. Occasional weekend and evening work required.
- 21 hours p/week (days to be agreed)
- Salary: £27,000 FTE
Stratford Town Trust’s Community Hub is a welcoming shared space at the heart of Stratford-upon-Avon. We are looking for an organised and people-focused individual to help run the Hub day-to-day, support our volunteer community and promote what we do to a wider audience.
The Community Coordinator supports the smooth running of the Hub, coordinates volunteering activity and contributes to community engagement and marketing. The role is varied and front-facing, and the postholder will be comfortable working independently, including lone working.
Job Purpose
The Community Coordinator supports the smooth running of the Hub, coordinates volunteering activity and contributes to community engagement and marketing. The role is varied and front-facing, and the postholder will be comfortable working independently, including lone working.
Key Responsibilities:
Hub Administration & Operations
- Manage room bookings from initial enquiry to the day of hire, maximising revenue while maintaining a positive experience for all users.
- Maintain the invoicing spreadsheet and liaise with the finance team on credit control.
- Handle daily admin tasks: inbox, phone and website enquiries, noticeboards and office supplies.
- Open and close the building in line with the lone working policy; act as fire warden.
- Set up rooms for hires, carry out regular inspections and report maintenance issues to the Buildings & Facilities Manager.
- Support data compliance at the Hub in line with the Trust’s GDPR policy.
Volunteer Coordination
- Recruit, induct and onboard new volunteers, including DBS and pre-recruitment checks.
- Maintain an up-to-date volunteer database tracking applications and engagement.
- Act as the day-to-day contact for volunteers, providing regular communication and support.
- Help develop the annual volunteering programme, linking activity to national campaigns and the Trust’s mission.
- Measure and report on the impact of volunteering activity at the Hub and off-site.
Community Engagement
- Support and help deliver engagement activities including family holiday workshops and the weekly Warm Welcome group.
- Assist with the coordination of community events at the Hub and off-site.
- Act as an ambassador for Stratford Town Trust in the community.
- Support work experience placements when required.
Marketing & Promotion
- Support the Communications Officer in promoting the Hub through social media, newsletters and other channels.
- Identify opportunities to reach new audiences, including local businesses and community groups.
- Contribute ideas and content for marketing materials.
- Collect case studies, photos and testimonials to showcase the Hub’s impact.
General
- Provide cover for other Hub posts during sickness and holidays.
- Attend Trust committee meetings and member events when required.
- Undertake relevant training and continuing professional development.
- Any other duties appropriate to the level of this post.
Person Specification
- Experience: Demonstrable experience of working with volunteers.
- Administration: Proven ability to manage bookings, databases, emails and general admin accurately.
- Communication: Strong written and verbal communication skills for engaging with a wide range of people.
- Organisation: Able to manage multiple tasks and meet deadlines.
- IT: Confident with Microsoft Office and basic database management.
- Attention to detail: Accurate and discreet when handling data and confidential information.
- Initiative: Self-motivated and comfortable working independently, including lone working.
- Customer service: Warm and professional when representing the Trust publicly.
- Flexibility: Willingness to work occasional evenings and weekends.
- Sector: Experience of or interest in the charity or voluntary sector.
Desirable:
- Experience in event planning or community event management.
- A practical understanding of health and safety in the workplace.
- Experience working with children, young people or vulnerable adults.
- First aid qualification (general or mental health).
- Familiarity with Stratford Town Trust’s mission and projects.
How to Apply:
Please send your CV and a cover letter to: [email protected]
Deadline: 15th July
Stratford Town Trust is committed to equal opportunities and welcomes applications from all sections of the community.
Job Types: Part-time, Permanent
Pay: From £27,000.00 per year
Work Location: In person
