Dolphin is a world leader in software for people who are blind, partially sighted and neurodiverse with a distribution channel in over forty countries. Our software makes a real difference to our customers, helping individuals to get online and connect with family and friends, helping students to fully engage and succeed in education and helping employees to excel in a variety of work settings. Working at Dolphin offers an exciting range of opportunities to develop your career within a supportive and diverse team.
We are looking for a dynamic and organised Business Development Manager to join our commercially strong sales team, working in our head office in Worcester, UK. You will be responsible for growing Dolphin's UK revenue through both our reseller channel and direct workplace sales. Generous commission opportunities are available in addition to your salary.
Responsibilities:
Reporting to our Chief Commericial Officer, duties include:
- Achieve and exceed agreed sales and revenue targets across the UK market.
- Own and deliver a Business Development Plan, ensuring a clear strategy for channel growth, workplace sales and revenue generation.
- Provide fortnightly progress updates to the Chief Commercial Officer, including pipeline performance, forecasts, opportunities, risks and agreed actions.
- Manage and grow Dolphin's UK reseller channel. Develop and execute sales plans to grow existing accounts and win new business.
- Build and maintain a strong workplace sales pipeline.
- Regular scheduled and planned activities with channel partners and client influencers to get feedback and share information. Identify any training and support required.
- Develop a good understanding of client requirements; be their advocate, main point of contact and trusted advisor/industry expert
- Maintain a good understanding of our software and services, understand what makes them unique to ensure effectively communicating the value to our clients, both technical and non-technical
- Deliver superior software demonstrations/sales webinars via video conferencing and in person. Attend networking opportunities and travel for business in line with requirements of customers
- Work collaboratively with colleagues to ensure smooth delivery of our software and to address specific technical questions, issues and requests. Identify and communicate risks, work with internal and external stakeholders to find solutions
- Use our CRM platform effectively to maintain accurate record of activities and client information.
- Identify influential organisations in key regions and raise Dolphin’s profile with them. Communicate and coordinate with Dolphin’s marketing department to ensure sales and marketing efforts are effective.
- Contribute customer feedback to project teams to help improve Dolphin products and services. Assist with tracking and reporting on competitor activity
Skills and experience:
- Proven experience in sales/business development roles. Successful building client relationships and track record in hitting sales target. Experience of B2B sales.
- A background in Software sales and in particular assistive software is highly desired
- Strong communication skills in written/spoken English
- High level of presentation and negotiation skills
- Proactive, and demonstrates a high level of self-management and initiative. A proficient planner with organisational skills
- Willingness to travel
- Computer literate with a good knowledge of Microsoft Office applications
Personal characteristics:
- We are looking for people who are self-motivated, enthusiastic, and results driven
- You should seek responsibility, demonstrate effective decision making skills and be comfortable working under your own initiative
- You will need to be organised and methodical in your approach to work, and able to concentrate on detail, with a high degree of quality control
- Communication and team working skills are essential
- You should be customer focused and demonstrate commercial awareness
- Be keen to learn, share your ideas and support change
- Everyone at Dolphin is expected to work in the spirit of our ethos of inclusivity
Other benefits:
- 23 days paid annual leave, plus national holidays and offices closed between Christmas and New Year
- Flexible and hybrid workplace: you choose which days to work from home and which days to work from the office
- Convenient central location: close to M5 motorway with free onsite parking
- Casual dress code
- Workplace pension scheme
- Occupational sick pay scheme and additional paid time off for appointments
- Annual salary reviews
- Performance bonus and commission schemes
- Generous maternity, paternity and adoption pay
- Contemporary parental leave policy
- Subsidises for all employees that wish to undertake fitness or sporting activities
Find out more about working at Dolphin here: https://yourdolphin.com/careers/working-here
We are a Disability Confident Employer and we encourage applications from people with disabilities.
As a Mindful Employer we have committed to working towards better mental health in the workplace.
Please note, early application is encouraged as we may close this vacancy when we receive sufficient applications.
Pay: £38,000.00-£42,000.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home
Ability to commute/relocate:
- Warndon WR3 8TJ: reliably commute or plan to relocate before starting work (required)
Experience:
- Sales: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
