Most organisations inspect standards.
We build them.
At Harris James, we believe exceptional care doesn't happen because people are afraid of getting things wrong.
It happens because professionals know what excellence looks like, feel supported to achieve it and are continually encouraged to become even better.
We're looking for an Improvement Partner to help protect, strengthen and continually improve the Harris James Standard.
This isn't a traditional Quality Assurance or Compliance role.
You won't spend your time looking for faults, completing audits for the sake of paperwork or policing colleagues.
Instead, you'll coach, investigate, encourage, support and inspire professionals to deliver exceptional experiences every single day.
If you naturally ask "What can we learn?" before asking "What went wrong?", this could be exactly the role you've been looking for.
About Harris James
Harris James exists to help people continue living independently, confidently and well for as long as possible.
Everything we do is built around trusted relationships, professional judgement and continually improving the lives of the people we support.
We're creating professions, not traditional job roles, and every profession exists to make a meaningful difference.
As a Professional Practice Partner, you'll help ensure the Harris James Standard isn't just written down, it is consistently understood, lived and continually strengthened across our entire organisation.
What you'll be doing
No two days will be the same.
You could be:
- Observing colleagues in practice and providing supportive coaching.
- Carrying out professional practice reviews and quality audits.
- Investigating incidents, complaints and concerns fairly and objectively.
- Identifying themes, trends and opportunities for organisational improvement.
- Sharing examples of exceptional practice across Harris James.
- Supporting colleagues to develop confidence and professional excellence.
- Helping shape policies, guidance and future ways of working.
- Using evidence and insight to strengthen the quality of our services and protect the people who trust us.
Above all, you'll help create a culture where learning is valued, people feel supported and continuous improvement becomes part of everyday practice.
This isn't purely an office-based role
The very best professional practice starts by understanding what outstanding support looks like in real life.
That's why this role includes spending regular time alongside our colleagues and the people we support, including delivering elements of direct care and support. This helps you build credibility, understand everyday challenges, recognise exceptional practice first-hand and ensure any feedback or coaching is grounded in real experience.
We believe professional practice should never become disconnected from the people it exists to protect.
Because of the nature of our service, alternate weekend working is an essential part of this role, allowing you to observe, support and coach colleagues across the full range of service delivery, not just during weekday office hours.
We're looking for someone who...
You'll thrive in this role if you naturally:
- Coach before criticising.
- Stay calm and objective in difficult situations.
- Build trust through honesty and fairness.
- See learning opportunities where others see problems.
- Enjoy helping colleagues become the very best version of themselves.
- Have the confidence to challenge professionally and respectfully.
- Balance compassion with accountability.
- Notice patterns and identify opportunities for improvement.
- Take pride in raising standards rather than enforcing rules.
Experience in quality assurance, auditing, safeguarding, investigations, leadership, social care, healthcare or professional practice would be valuable, but we're equally interested in people with the right mindset, judgement and values.
What you'll need
- A full UK driving licence and access to your own vehicle.
- Excellent communication.
- Experience within health and social care.
- Confidence investigating concerns objectively and fairly.
- Strong organisational skills and attention to detail.
- Confidence using digital systems and mobile technology.
- A genuine passion for helping people and organisations continually improve.
Why join Harris James?
We're creating something different.
Professional Practice Partners are trusted professionals who influence how Harris James continues to grow and improve.
You'll benefit from:
- A structured professional career pathway.
- Advanced safeguarding, investigation and quality improvement development.
- Coaching and leadership development.
- Protected learning time through the Harris James Academy.
- Modern technology, including AI tools that support analysis while preserving professional judgement.
- Opportunities to shape organisational standards and future practice.
- A supportive culture focused on learning rather than blame.
- Recognition based on the improvements you help create, not the number of audits you complete.
Your career could progress to:
Professional Practice Partner > Senior Professional Practice Partner > Professional Practice Mentor > Professional Practice Lead
Career progression is based on professional expertise, sound judgement, coaching ability and your contribution to strengthening the Harris James Standard, not management responsibility.
If you're looking for a role where...
- Learning matters more than blame.
- Coaching matters more than criticism.
- Improvement matters more than paperwork.
- People always come before process.
- Every review leaves the organisation stronger than it was before.
...we'd love to hear from you.
Join Harris James and help us protect, strengthen and continually raise the standard of care, professionalism and trust that people deserve.
We do not hold any CoS and are unable to offer any sponsorship.
Role would be suitable for: Quality Assurance , Quality Lead, Compliance Lead, Quality & Compliance, Governance, Care Manager, Safeguarding, Auditor
Job Types: Full-time, Permanent
Pay: Up to £31,200.00 per year
Benefits:
- Company events
- Health & wellbeing programme
- Referral programme
Application question(s):
- Are you will to participate in an on call rota?
- Are you willing to work some evenings, early mornings from 7:00am and alternate weekends? This is a requirement of the role
Licence/Certification:
- UK Driving License (required)
Work Location: On the road
