Administrator / Office & Business Support Coordinator
The Abbey Group – Romford, Essex
Full or Part-time | Flexible Hours Available Office Based
Do you love being organised, enjoy variety, and take pride in keeping an office running like clockwork?
The Abbey Group is one of the UK’s leading specialists in the restoration of furniture, artwork and rugs following fire, flood and accidental damage insurance claims. We are looking for an enthusiastic, proactive Administrator to become a key member of our family business.
No two days are ever the same!
The Role
You’ll be the backbone of our busy office, supporting the Directors, workshop team and customers while ensuring our administrative systems run efficiently.
Key Responsibilities
- Upload quotations and invoices using Xero (essential)
- Maintain customer records (knowledge of ACT! Database would be an advantage, although full training will be provided)
- Prepare job sheets and workshop paperwork
- Book appointments and email customers confirmation details
- Send welcome/introduction packs to new clients
- Follow up customer satisfaction surveys and feedback
- Answer incoming telephone calls professionally and confidently
- Manage diaries, meetings and travel arrangements
- Type letters, reports and quotations
- Maintain filing, archive and document management systems
- Keep office equipment serviced and office supplies fully stocked
- Order workshop and office consumables when required
- Process subcontractor paperwork and maintain contractor records
- Assist with Health & Safety administration, maintaining records alongside our H&S consultants
- Monitor incoming post, emails and company correspondence and action accordingly
- Log supplier invoices for Director approval
- Welcome visitors and provide refreshments when required
- Help ensure office systems, procedures and records remain accurate and compliant
About You
We’re looking for someone who is:
- Experience in using Xero (essential)
- Organised with excellent attention to detail
- Confident speaking on the telephone
- Friendly, professional and approachable
- Able to prioritise and work independently
- IT competent with Microsoft Office – Word and Excel
- A strong communicator with excellent written English
- Reliable, trustworthy and enjoys working as part of a close-knit team
An understanding of ACT! CRM would be beneficial, but don’t worry if you haven’t used it before—we’ll provide full training.
Bonus Skills
We’d love to hear from applicants who also have an interest in:
- Marketing
- Social media
- Business development
- Supporting our Company Director with new initiatives and customer engagement
This part of the role can grow depending on your interests and experience.
What We Offer
- Flexible working hours
- Friendly family-run business
- Full training and ongoing support
- Varied role with opportunities to develop
- Modern office environment
- Opportunity to become an important part of a growing company with an excellent reputation within the insurance restoration industry
If you’re someone who enjoys making a difference, takes pride in being organised and wants to be part of a business where your work genuinely matters, we’d love to hear from you.
To apply, please send your CV and a covering letter explaining why you’d be a great fit for The Abbey Group. Initial interview may be conducted over Teams - please do not call email only thank you;
[email protected]
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Work Location: In person
