£42,500–£45,000 per annum
Hybrid / Field-Based – National Travel Required
Company Car + Annual Company Performance Bonus
HSL Compliance is looking for a commercially focused and customer-driven National Account Manager to support the continued growth of HSL Plexus.
This is an exciting opportunity to take ownership of existing customer accounts, strengthen long-term relationships and identify opportunities to expand the use of Plexus technology across customer sites, buildings and regions.
You will work closely with customers, HSL Compliance Account Managers, Regional Directors and colleagues across the wider group to demonstrate how Plexus technology can improve compliance, reduce operational resource, strengthen reporting and support effective risk management.
- Managing and developing the existing HSL Plexus customer portfolio
- Acting as the main commercial contact for customer development and account growth
- Building strong relationships with senior customer stakeholders, operational teams, compliance teams, estates teams and procurement contacts
- Conducting regular customer review meetings to discuss system performance, customer satisfaction and future opportunities
- Identifying opportunities to expand Plexus technology across additional sites, buildings, monitoring points, divisions and regions
- Supporting customers in progressing from initial installations or pilot schemes to wider rollouts
- Creating structured account plans for key customers, including stakeholder maps, growth opportunities, risks and next steps
- Working alongside HSL Compliance Account Managers, Regional Directors and group companies to identify suitable Plexus opportunities
- Attending customer meetings to explain the Plexus solution and demonstrate its commercial, operational and compliance benefits
- Coordinating with technical, operational, customer support and compliance teams to ensure customer requirements are managed effectively
- Maintaining accurate CRM records, account plans, customer activity, pipeline information and growth forecasts
- Identifying opportunities for customer case studies, testimonials and reference sites
- Travelling nationally to attend customer and internal stakeholder meetings
- Experience managing and developing existing B2B customer accounts
- A proven ability to identify account growth, upselling, cross-selling or wider rollout opportunities
- Experience within a technical, compliance, water hygiene, facilities management, SaaS, IoT or service-led environment would be advantageous
- Strong commercial awareness and a customer-focused approach
- Confidence building relationships with operational and senior-level stakeholders
- The ability to explain technical solutions clearly and practically
- Experience conducting customer reviews and creating structured account plans
- Strong organisation, planning and CRM management skills
- A proactive, professional and self-motivated approach
- The ability to work effectively across multiple internal teams
- Flexibility to travel throughout the UK
- A full UK driving licence
- Competitive salary of £42,500–£45,000 per annum
- Company car
- Annual company performance bonus
- Hybrid and field-based working
- Full training and clear career development pathways
- 22+ days annual leave plus bank holidays
- Company pension scheme and sick pay scheme
- Free eye test every two years
- Access to Kinhub for wellbeing and financial support
- Discounts with hundreds of retailers through Reward Gateway
HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations and businesses across the UK, providing essential services including water safety, fire safety and wider compliance solutions.
HSL Plexus provides innovative monitoring technology that helps customers improve visibility, strengthen compliance evidence, identify risks earlier and make more effective use of operational resources.
Our success is built on the dedication of our people, and we’re proud to offer a supportive workplace where employees can grow, develop and make a real impact.
If you are an experienced account management professional who enjoys building customer relationships, identifying growth opportunities and working with innovative technology, we would love to hear from you.
Apply online today with your latest CV.
