Overview
We are seeking a highly organised and communicative Car Rental Manager to oversee daily operations at our rental location. The ideal candidate will possess excellent administrative skills, be bilingual in English and Spanish, and demonstrate strong leadership qualities. This role offers an opportunity to manage a busy rental centre, ensuring exceptional customer service and efficient vehicle management. The successful applicant will be responsible for supervising staff, maintaining fleet standards, and ensuring smooth administrative processes.
Duties
- Manage daily rental operations, including vehicle bookings, returns, and maintenance scheduling
- Supervise and support rental staff to ensure high levels of customer service and operational efficiency
- Handle customer enquiries via phone and in person with professional phone etiquette
- Oversee data entry related to reservations, billing, and fleet management using Microsoft Word and Microsoft Excel
- Coordinate vehicle maintenance schedules to ensure fleet reliability and safety standards are met
- Organise staff rotas, training sessions, and performance reviews
- Maintain accurate records of rentals, vehicle conditions, and client information
- Assist in resolving customer complaints promptly and professionally
- Ensure compliance with company policies and legal requirements related to vehicle rentals
Qualifications
- Proven experience in administration or management within the automotive or rental industry is preferred
- Fluency in English and Spanish is essential; additional languages are a plus
- Strong organisational skills with the ability to multitask effectively in a fast-paced environment
- Excellent communication skills, both verbal and written
- Proficiency in Microsoft Word, Microsoft Excel, and data entry tasks
- Demonstrated ability to provide exceptional customer service with professional phone etiquette
- Knowledge of vehicle maintenance procedures is advantageous
- Ability to lead a team, motivate staff, and foster a positive working environment
This role is ideal for a proactive individual who thrives on organisation and delivering excellent service. The position offers a dynamic work environment where your leadership skills will be valued.
Pay: £24,420.00-£50,610.82 per year
Benefits:
- Casual dress
- Company car
- Company pension
- Free parking
Work Location: In person
