We are recruiting for a Community Host to join our flexible workspace operation
This is a key hire for Koba – it gives the successful candidate a great opportunity to join a growing company in a rapidly expanding sector.
Our Community Hosts are the heart and soul of our customer experience and look to create memorable days for everyone who enters the office.
The Community Host is responsible for overseeing all aspects of running the location including (but not limited to) hospitality, events, customer satisfaction, operational excellence and meeting room management.
The successful candidate will be expected to be on-site full time. About Koba Koba is on a mission to redefine flexible workspace by embedding sustainability at the heart of its offering.
We are built around three key pillars:
1. Sustainability - All Koba spaces are designed, built and operated with sustainability and circularity at their heart. Demountable walls, repurposed and locally produced furniture as well as recycled carpets minimise waste at every stage – designed from the outset to be reused, not replaced.
2. Health and Wellbeing - Every Koba location includes dedicated wellness rooms, green space and biophilic design as standard – creating environments where people can do their best work and genuinely recharge.
3. Premium Hospitality - For Koba residents, best-in-class service is an everyday experience, not an occasional one. The on-site teams deliver warm, intuitive hospitality – anticipating needs, managing meeting rooms and ensuring every interaction feels considered and personal. .
We’re not here to greenwash, we’re working with experts across sustainability to create a momentum shift in what commercial real estate should and can do.
Your responsibilities:
- Connecting with customers and identifying their individual and collective needs through meaningful conversations and communications.
- Running a successful, meaningful and efficient concierge desk that focuses on excellent visitor management and enquiries that come in-person or via email or phone.
- Managing all internal and external meeting room bookings. You should be confident in taking the booking, working with the customer portal, ensure hospitality standards are always met and supported by any IT requirements requested by the customer.
- Undertake regular inspections to identify any facilities/cosmetic issues and ensure there is brand consistency in the hospitality offering.
- Support the General / Community Manager with all customer move-ins and move outs, ensuring the process is smooth, efficient and memorable.
- Helping to run successful events and create a memorable experience for all attendees.
- Invoice all external customers for meeting room bookings and events and manage food and beverage offering to ensure alignment with the Koba brand.
- Support the General Manager in making strategic decisions regarding the operational performance of the centre.
- Undertaking site viewings with prospective residents taking into account their requirements, providing oversight of the amenities and sustainability story of the brand and fit-out
- Champion Koba’s core value and be an ambassador for our sustainability manifesto Develop strong relationships with residents, proactively gather information and feedback on their needs as well as identify areas for improvement
- Maintain the highest standards of health, safety and security for our residents Suitable skills and experience
- An interest and passion for phenomenal hospitality and customer service. Service mentality – clear focus on delivering a great customer experience to our occupiers and landlords.
- Strong communication skills - quick to build effective relationships with a broad spectrum of people, organisations and networks.
- The ability to multi-task and knowing that your day will be varied.
- IT and Technology skills to assist customers with common (but straightforward) technical issues.
Hospitality, retail or flex workspace experience desired but not essential.
Pay: Up to £30,800.00 per year
Work Location: In person
