Job Ref: KGH12170
Branch: Holiday Inn Express Stansted Airport
Location: Holiday Inn Express Stansted Airport, Stansted
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: 7.00-15.00, 15.00-23.00
Hours per week: 40
Posted date: 17/08/2026
Closing date: 31/08/2026
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
Other businesses may call this role Receptionist, Food Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
This role reports directly to the Guest Service Manager.
What you’ll do
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Set next to Stansted Airport, this modern hotel is 2.1 miles from Junction 8 of the M11 motorway and 4.4 miles from Bishop's Stortford town centre.
The modern rooms are equipped with en suite bathrooms, work desks, free WiFi, flat-screen TVs, and tea and coffeemaking equipment. Family rooms have sofabeds and can sleep up to 4 people.
Free breakfast (choice of continental and hot options) is served in a restaurant that's open for evening meals, plus there's a sports bar that offers all-day dining. Other amenities include 5 meeting rooms, an airport shuttle (charge) and parking.
