Reservations & Business Support Coordinator
Remote (UK preferred) | 3 days per week | 12-month fixed-term contract
Bunaken Oasis Dive Resort & Spa is an award-winning luxury dive resort in North Sulawesi, Indonesia. We are looking for a highly organised and proactive Business Support & Sales Coordinator to join our small team on a 14-month fixed-term contract.
This is a varied role that combines business support, sales administration, guest communications and invoicing. Working remotely for three days a week, you will provide key support to the resort owners and our accounts team while helping to deliver an exceptional experience for our guests and travel partners.
What you'll be doing
- Providing day-to-day administrative support to the resort owners.
- Supporting the accounts team with invoicing and payment administration using Xero.
- Responding to guest and travel partner enquiries in a warm, professional and timely manner.
- Preparing quotations, booking confirmations and invoices.
- Following up enquiries and assisting with converting bookings.
- Maintaining accurate booking records and customer information.
- Building relationships with travel agents and industry partners.
- Assisting with general business administration and sales support.
- Supporting marketing and promotional activities when required.
What we're looking for
Essential
- Previous experience in business support, travel, hospitality or sales administration.
- Strong working knowledge of Xero. This is an essential requirement for the role.
- Excellent written and verbal communication skills.
- Outstanding organisational skills and attention to detail.
- Ability to manage multiple priorities and work independently.
- A positive, proactive approach and excellent customer service skills.
- Confident using Microsoft Office and cloud-based business systems.
Desirable
- Some knowledge of scuba diving or the dive travel industry.
- Experience within the travel or hospitality sector.
- Experience using CRM or reservation systems.
- Experience working with international clients and multi-currency invoicing.
What we offer
- A competitive salary, dependent on experience.
- A flexible, fully remote role.
- The opportunity to work with an award-winning luxury travel business.
- A varied role where you'll make a genuine contribution to a small, friendly team.
If you're organised, personable and enjoy combining business support with customer service, we'd love to hear from you.
Please apply with your CV and a short covering letter explaining why you'd be a great fit for the role.
Pay: £13.25-£20.00 per hour
Benefits:
Work Location: Remote
