Background
We have an exciting opportunity for an experienced Operations Manager to join our Military department.
Our expert military solicitors support service personnel and veterans who have suffered avoidable injury or illness as a result of failures by the Ministry of Defence. This is a unique opportunity to join a high-performing and purpose-driven team that delivers meaningful outcomes for clients across the UK.
The role
As Operations Manager, you will play a key role in overseeing the operational performance of the department, ensuring teams are supported to deliver an efficient, high-quality and client-focused service.
Working closely with the Department Head and team leaders, you will be responsible for monitoring departmental performance, managing workflows and resources, driving operational improvements and ensuring compliance with internal procedures and service standards.
The role will include:
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Preparing and delivering management information and KPI reporting
- Monitoring team performance, workloads and departmental SLAs
- Supporting financial and operational performance across the department
- Managing resource planning and capacity across multiple legal teams
- Overseeing onboarding, training and development initiatives
- Supporting process improvement and operational efficiencies
- Acting as a key liaison between legal teams and support departments including HR, IT and Accounts
- Building strong relationships with key business partners and stakeholders
This is a varied and fast-paced position suited to someone who enjoys problem-solving, improving processes and supporting high-performing teams.
Skills & Qualifications
We are looking for a proactive and commercially minded individual with previous operational management experience within a professional services or high-volume environment.
You will also have:
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Strong organisational and people management skills
- Experience analysing performance data and driving improvements
- The ability to manage competing priorities and workloads effectively
- Excellent communication and stakeholder management skills
- A collaborative and solutions-focused approach
- Experience supporting team performance, engagement and development
- Experience within a legal environment would be advantageous, but is not essential.
Life at Hugh James
We never shy away from a challenge
We are a leading, full-service UK law firm. Since our beginning, we have been led by the things that matter. We care about fighting for the right outcomes. Solving the seemingly unsolvable. Protecting businesses, individuals and livelihoods. Supporting our people, our communities. Safeguarding our planet. Looking for a way forward? At Hugh James, challenges – of all sizes – are readily accepted.
The Hugh James difference
Our law firm has always been guided by the idea that self-belief is just as important as skillset. Our pursuit of righting wrongs and protecting what’s important keeps us driving forwards. It’s in our roots! We won’t stop until we find the answers; the outcomes that are needed.
We are focused on the work we do, the business we run, and our culture. Our entrepreneurial spirit has taken us from humble beginnings to a strong presence across the UK with offices in Cardiff, London, Manchester, Southampton and Plymouth – servicing clients from businesses, individuals and banks to public sector organisations, property companies, education establishments and utilities providers. Our collegiate culture, our forward-looking ethos, our values serve to make us bigger, better, bolder than ever before.
A positive force in the community
Our work with charities on a local and national level plays a huge part in our day-to-day lives. We work with a large range of charities, some of which we support through fundraising, donations, volunteering and others we partner with where our areas of work cross paths. Staff, clients everyone comes together through a shared passion to do good in the community and support those in need.
Some of our benefits on offer include:
Minimum of 25 days holiday plus bank holidays
Two Corporate Social Responsibility days
Birthday day off
Death in service equivalent to twice annual salary
Auto enrolment pension scheme
Hybrid working
Employee Assistance Programme
Discounts for local businesses
Professional fees paid (subject to requirement for your role)
Employee recruitment incentive scheme
Hugh James is an equal opportunities and disability confident committed employer.
Thank you for taking the time to consider this opportunity. If you have questions, please contact Jack Osborne.
We reserve the right to close our vacancies earlier than the given deadline if we receive sufficient applications for the role.
