Job Overview
This is an exciting opportunity for a motivated and experienced individual to join our management team as a Restaurant Operations Supervisor. The role is ideal for someone who thrives in a fast-paced hospitality environment and enjoys leading people, improving processes, and ensuring exceptional customer service. You will play a key part in supporting the Restaurant Manager, overseeing daily operations, and maintaining high standards across all areas of the business.
Key Responsibilities
- Support the Restaurant Manager in the day-to-day running of the restaurant.
- Supervise front-of-house staff to ensure smooth and efficient service.
- Lead pre-shift briefings and communicate daily goals and expectations.
- Assist with staff training, development, and performance monitoring.
- Handle customer enquiries, feedback, and complaints in a professional manner.
- Monitor food quality, presentation, and hygiene standards.
- Oversee stock control, deliveries, and storage procedures.
- Ensure compliance with food safety, health and safety, and licensing regulations.
- Help manage rotas, shift planning, and labour costs.
- Support promotional activities, events, and business development initiatives.
- Step in to lead the team in the absence of the Restaurant Manager.
Essential Requirements
- Minimum 2 years’ experience in a hospitality or supervisory role.
- Fluent spoken English.
- Strong leadership and communication skills.
- Ability to work effectively in a fast-paced environment.
Benefits:
- Salary of £32,000 – £33,000 per annum.
- Performance-related bonus opportunities of £1,500 – £3,000 per year.
- Auto-enrolment pension scheme, subject to eligibility.
- Tip-sharing scheme.
- Staff discount on food.
- One free meal during each shift.
- One complimentary standard dinner each month for you and your family.
- Free on-site parking.
- Opportunities for development and progression within the business.
Pay: £32,000.00-£33,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
