Graphic Warehouse is a fast-growing print and display manufacturer supporting agencies, print resellers, and sign businesses throughout the UK. We’re known for reliability, friendly service, and high-quality production. We’re now looking for a Customer Retention Expert — someone who enjoys helping people, building relationships, and ensuring customers feel valued and supported.
Key Responsibilities
- Checking in with customers after their orders
- Building friendly, long-term relationships
- Welcoming new customers and guiding them through their first interactions
- Following up with customers who haven’t ordered recently
- Spotting small issues before they become larger problems
- Supporting customers with updates and next steps
- Keeping accurate notes in the internal system
- Working closely with production and service teams
What We’re Looking For
- Warm, confident telephone manner
- Strong rapport-building skills
- Comfortable with structured daily tasks
- Basic computer confidence
- A positive, customer-first attitude
Benefits
- Competitive salary + monthly performance bonus
- Modern, friendly working environment
- Development opportunities as the company grows
Job Types: Full-time, Permanent
Pay: £28,053.00-£34,000.00 per year
Experience:
- Outbound calling: 3 years (required)
Work Location: In person
