About Us
At Connect2Law, we’re building a conveyancing business where ambitious people can do great work, feel supported by the people around them, and be part of a company that’s achieving strong, sustained growth.
We’re on a mission to make conveyancing clearer, faster, and more predictable. Founded in 2016 and headquartered in Richmond, London, with offices in Sri Lanka, Connect2Law is the parent company of two distinct brands:
· Muve is our direct-to-consumer brand, providing cost-effective, fast conveyancing solutions to buyers and sellers – rated 4.6 on Trustpilot.
· Nova, launched last year, is our referring partner-focused brand providing a premium service and focused on building long-term partnerships with leading estate agents and mortgage brokers – rated 4.8 on Trustpilot.
Our brands are recognised across the industry: we’re proud to have been named National Conveyancing Firm of the Year (2022 & 2024) and The Sunday Times 100 Fastest Growing Companies (2023 & 2024).
The Role
The National Account Manager is responsible for managing, developing and growing a portfolio of key national and regional accounts within our Nova Brand. These accounts represent some of the company's most strategically important relationships.
The role focuses on driving referral growth, increasing client engagement, strengthening stakeholder relationships and ensuring an exceptional customer experience. Working closely with senior decision-makers, Regional Directors and branch networks, the National Account Manager will identify opportunities to maximise account performance, increase referral volumes and deliver sustainable business growth.
The National Account Manager will take ownership of high-value accounts, providing strategic account management and delivering long-term value for both the business and its clients.
Key Responisibilites
Account Management
· Manage and develop a portfolio of national and regional accounts.
· Build and maintain strong relationships with key stakeholders across account networks.
· Act as the primary point of contact for strategic accounts.
· Deliver a consistently high standard of account management and client support.
· Conduct regular face-to-face meetings, branch visits.
Account Growth
· Create and implement account growth plans tailored to individual accounts.
· Identify opportunities to increase referral volumes and expand engagement across branch networks.
· Drive activity and engagement to maximise account performance.
· Promote the Nova proposition and ensure clients understand the full range of services available.
· Deliver branch training and support sessions to encourage referrals and increase conversion opportunities.
Performance Management
· Monitor account performance against agreed targets and KPIs.
· Deliver regular business reviews and performance reports to key stakeholders.
· Analyse referral trends and identify areas for improvement.
· Provide case progression support and updates where required.
· Manage service concerns and escalations, ensuring effective resolution.
Internal Collaboration
· Work closely with Sales, Onboarding, Conveyancing and Relationship Management teams to deliver an outstanding client experience.
· Maintain accurate account records, activity logs and reporting through HubSpot.
· Share best practice and contribute to the continuous improvement of account management processes.
· Support and mentor Account Managers where required.
· Contribute to wider business growth initiatives and strategic projects.
Experience & Skills
· Proven experience in Account Management or National Account Management (Ideally 5 years +)
· Experience managing large or high-volume accounts.
· Strong understanding of the conveyancing, property or estate agency sector.
· Strong understanding of the conveyancing process
· Proven ability to build and maintain relationships with stakeholders at all levels.
· Experience delivering presentations, training sessions and business reviews.
· Demonstrable success in driving account growth and achieving performance targets
· Strong commercial awareness.
· Excellent relationship-building and stakeholder management skills..
· Strategic account planning and account development capability.
· Excellent communication, presentation and influencing skills.
· Strong organisational and time management skills.
· Analytical approach with the ability to interpret performance data and make recommendations.
· Effective problem-solving and decision-making skills.
· Proactive, professional and results-focused approach.
· Proficient in Microsoft Office and CRM systems, preferably HubSpot.
Salary Range: £32,000-£34,000 with OTE of £42,000-44,000
We are proud to be an equal opportunity employer. We are committed to building an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Pay: £32,000.00-£44,000.00 per year
Benefits:
- Employee discount
- Life insurance
- Private medical insurance
- Referral programme
- Work from home
Work Location: Hybrid remote in Richmond (Greater London, Greater London Region)
