Job Introduction
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
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Oversees weekly rotas and daily staffing schedules. Ensures correct coverage for business levels, events and operational needs.
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Manages timesheets accuracy, attendance records and payroll submissions.
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Maintains record of team holiday allowances, approves requests in line with operational requirements. Ensures fair and transparent leave planning across the department.
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Orders cleaning chemicals and guest supplies as required. Maintains accurate stock levels and maintains accurate stock levels and monitors usage trends.
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Supports Housekeeping Manager in selecting, interviewing and selecting new members of team.
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Delivers structured onboarding for new team members.
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Coordinates delivery of departmental training plans.
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Ensures training on SOPs, safety, standards and departmental culture.
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Supports deep cleaning programmers and departmental projects.
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Represents Housekeeping in daily and weekly operational briefings and meetings.
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Communicates priorities and room status updates.
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Reports and follows maintenance issues.
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Handles escalated guests concerns, room discrepancies and operational challenges.
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Implements corrective actions and ensures follow-ups.
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Supports in daily rooms and public area allocation and inspections.
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Promotes a positive, inclusive and high performance team culture.
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Provides coaching, feedback and ongoing development support.
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Ensures adherence to Forbes, LQA and AA standards.
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Supports compliance with H&S, COSHH and hotel policies
Key Skills, Qualities & Experience
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Hands on approach
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Passionate about the work you do
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Strong organizational skills and multitasking ability.
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Excellent communication and interdepartmental collaboration.
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Calm, solution-focused approach.
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High attention to detail and commitment to luxury presentation.
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Confident in leading teams and delivering training.
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Possess a positive attitude and a desire to learn
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Friendly, courteous and helpful with excellent communication skills
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Motivated to go the extra mile for guests and colleagues
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Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
Benefits
Grantley Hall offers a wide range of benefits and opportunities for all employees:
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A monthly service charge - typically £3,400 annually
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31 days holiday increasing to 33 days with length of service
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Access to earnings before payday (Stream)
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Holiday Buy/Sell Scheme
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Free parking
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Complimentary meals when on duty
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Discounted modern and spacious live-in accommodation
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Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
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Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
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Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
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Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
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Discounted hotel stays with Pride of Britain hotels
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Complimentary bespoke uniform and annual shoe allowance
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Free sight tests for those eligible
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Onsite Team Gym with professional induction
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Refer a Friend Scheme where you can earn up to £1000
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24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
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Grantley Academy to support your development
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Annual paid volunteering days
