The Medical Infusion Suite at Sandwell and West Birmingham Hospitals (SWBH) NHS Trust is looking for a Band 3 MIS Clerk to assist in the delivery of a high-quality, efficient patient service within the unit.
The post holder will work as part of the multidisciplinary team to provide essential administrative and clerical support to ensure the smooth running of the infusion suite. This includes managing patient appointments and clinic schedules, supporting referral processing, and ensuring accurate and timely entry of patient information onto electronic systems in line with Trust policies.
A key aspect of the role is supporting patient flow through the service by coordinating bookings, liaising with clinical and administrative teams, and helping to ensure patients are appropriately scheduled for infusion therapies. The post holder will also be responsible for handling telephone and email enquiries from patients and internal teams, ensuring clear communication and timely responses.
In addition, the post holder will contribute to the efficient day-to-day running of the unit by supporting reception where required, assisting with patient queries, and helping to resolve scheduling or administrative issues to minimise delays in care delivery. The role will also support stock or resource coordination where applicable.
The post holder will work collaboratively with nursing, medical, and wider administrative teams to maintain a safe, organised, and efficient clinical environment. They may also support basic quality improvement activities and contribute to service development by identifying opportunities to improve administrative processes and patient experience.
Essential requirements include experience in an administrative or clerical role, strong communication and organisational skills, ability to use electronic systems accurately, and a good understanding of confidentiality and data protection principles. Experience within a healthcare setting is desirable, along with the ability to work effectively under pressure in a busy clinical environment.
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
Provide comprehensive administrative and clerical support to the Medical Infusion Suite, ensuring the smooth and efficient running of daily clinic activity.
Manage and maintain patient appointment systems, including booking, rescheduling, and cancelling infusion appointments in line with clinical prioritisation and service requirements.
Support the coordination of patient pathways by liaising with nursing, medical, pharmacy, and wider administrative teams to ensure timely scheduling of infusion therapies.
Ensure accurate and timely input of patient information onto electronic systems, maintaining high standards of data quality and compliance with Trust information governance policies.
Prepare and distribute clinic lists, ensuring all relevant documentation and information is available to clinical staff in advance of patient attendance.
Act as a first point of contact for patients, carers, and internal stakeholders, handling telephone and email enquiries professionally, and directing queries appropriately.
Support patient flow within the unit by assisting with administrative aspects of attendance, arrival management, and resolving scheduling or booking issues where possible.
Maintain accurate electronic and paper records in accordance with NHS records management and confidentiality standards, including GDPR and Caldicott principles.
Support reception/front-of-house functions where required, including welcoming patients, providing information, and ensuring a positive patient experience.
Assist in the management of clinical correspondence, referrals, and appointment-related documentation in a timely and accurate manner.
Liaise with other departments and external services as required to support efficient service delivery and reduce delays in patient care.
Support stock, supplies, or resource coordination relevant to the administrative function of the unit, where applicable.
Contribute to the reduction of missed appointments (DNA) by supporting reminder systems and proactive patient contact where required.
Participate in basic service improvement activities, identifying and escalating issues affecting administrative processes or patient flow.
Work collaboratively as part of a multidisciplinary team to maintain a safe, organised, and efficient clinical environment.
Undertake any other reasonable administrative duties commensurate with the banding of the post, as required by the service.
