Start Your Career with a Growing Service Team in London
Do you love working in a lively, hands-on environment and helping customers have a great experience? We’re looking for a friendly, dependable Customer Service Advisor to join our growing team in London. If you bring energy, enjoy working with people, and take pride in doing a job well, we’d love to have you on board.
Whether you're an experienced Customer Service Representative, Retail Assistant, or Hospitality Specialist, or you're looking for an entry-level route into customer support operations, we provide fully paid training, ongoing coaching, and excellent opportunities for career advancement.
About the Role
As a Customer Service Advisor, you'll be at the heart of our day-to-day customer support and service operations in London. You’ll engage directly with customers, resolve inquiries quickly, keep support channels running smoothly, and support your team across different areas of the business. Every day brings something new, and you'll get plenty of hands-on experience while picking up skills that will set you up for long-term growth with us.
This position is ideal for candidates searching for Customer Service Advisor Jobs, Customer Support Roles, Service Desk Assistant Positions, Client Relations Jobs, and Entry-Level Customer Service Careers in London.
What You'll Do
Serving Customers & Operational Support
- Welcome customers with a friendly, professional attitude and assist them with any product or service queries.
- Keep customer support areas organized, efficient, and well-maintained at all times.
- Answer questions about products, services, accounts, and current offers with confidence and clarity.
- Handle customer requests quickly, professionally, and with genuine care to ensure high satisfaction.
- Ensure every person who interacts with our team has a positive, memorable service experience.
Daily Operations & Workflow Handling
- Help set up for the day and keep customer service operations running efficiently.
- Receive, review, and organize incoming customer requests, documentation, or account details as needed.
- Maintain accurate records of customer interactions, service requests, and follow-up logs.
- Follow company quality, data protection, and operational standards across all workspace areas.
- Pitch in with administrative and service support tasks whenever needed.
Team Collaboration & Learning
- Work closely with your colleagues to hit daily service level targets and team response goals.
- Jump in to support team members across different tasks during peak operational hours.
- Attend regular shift briefings, team catch-ups, and on-the-job training sessions.
- Share practical ideas with team leads on how we can improve our daily customer service processes.
What We're Looking For
- A positive attitude, a strong work ethic, and a genuine willingness to help others.
- Excellent listening, verbal, and written communication skills.
- Reliable, punctual, and easy to connect with.
- Comfortable working in a fast-paced environment where no two days are the same.
- Great attention to detail and good basic computer or CRM system skills.
- Ability to work well on your own initiative as well as part of a close-knit team.
- Flexibility to work varied shift patterns across the week.
Previous experience in customer service, retail, hospitality, contact centers, or office administration is great to have, but it isn’t essential. We care much more about your attitude, energy, and eagerness to learn—full hands-on training will be provided from day one.What You'll Get
- Competitive hourly rate / salary plus performance-based incentives
- Paid induction and comprehensive, ongoing training on the job
- Real opportunities to progress into senior advisor, team lead, or supervisory roles
- Supportive managers and a friendly, welcoming team across London
- Employee recognition, rewards, and regular team social events
- Consistent shifts and a reliable full-time or part-time schedule
Ready to Join Us?
If you're ready to get involved, learn new skills, and be part of a supportive customer service team in London, apply today by submitting your CV. We review applications regularly and look forward to chatting with you!
Pay: £14.00-£16.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
