We're delighted to be recruiting for Income Recovery Assistant to join our exciting Income team.
This position will be based from our Yeovil office and will run for a 12 month fixed term contract.
We’re looking for someone with customer service skills who with our help and support, will be able to proactively contact customers from when they first go into rent arrears up to pre-notice to avoid arrears escalating.
This role involves supporting and signposting customers to maximise income through benefits and employment and take responsibility to resolve customer queries in respect of their rent accounts and associated sub accounts, whilst using initiative to ensure effective contact and collection of monies and arrears.
Knowledge, skills and experience required
- Strong communication skills, ability to problem solve, assertiveness, work well within a team, excellent time management, work to deadlines. Ability to remain focused under difficult circumstances.
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English and Maths skills to prepare correspondence and monitor and calculate payments.
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Microsoft office skills including Word, Excel and Outlook. Digitally proficient. Proven negotiation skills.
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Excellent telephone manner and call handling skills.
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Demonstrates our Values and Behaviours.
For more information, please take a look at the job description below.
Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
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We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
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We’re investing in our communities, to address local issues and create opportunities for everyone
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at .
