Join Our Team as a Booking & Reception Administrator!
Are you highly organised, friendly, and passionate about delivering excellent patient care? We’re looking for a proactive and detail-oriented individual to join our dynamic Booking and Reception Team. in Children's Outpatients.
In this varied and vital role, you’ll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you’ll play a key part in ensuring a smooth and positive patient experience.
If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we’d love to hear from you.
***Please note we are unable to sponsor this role***
Within this role you will greet and support patients attending outpatient areas, ensuring a welcoming and professional first point of contact. Confirm patient details directly with individuals and maintain accurate, up‑to‑date records on all relevant computer systems. Manage telephone and face‑to‑face enquiries efficiently, delivering a confidential, respectful and patient‑focused service at all times. Arrange interpreting services when required to support effective communication and patient understanding. Complete clinic cash‑up procedures accurately at the end of each session and ensure patient notes are tracked and handled correctly in line with organisational procedures.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
For more detailed information, please see the attached Job Description and Person Specification.
We look forward to your application!
