We seek a skilled and empathetic candidate, who is passionate about helping people, ready to make a difference and thrives under pressure.
Due to a restructure in the rota, we seek two part time members of staff. The shift pattern for this role has fixed shifts on either Mon, Thu and Fri or Tue, Thu and Fri. There is also the opportunity for regular overtime on the non working days. This role is ideal for someone who would value additional work whilst maintaining some flexibility.
Our ideal candidate is someone who is able to think on their feet, prioritise workload and is confident when dealing with the public.
You will work within our busy and enthusiastic Patient Services Team, which is an integral part of the day-to-day running of the surgery.
Company Overview
- Moatfield Surgery opened in 1988
- We have a dynamic team of clinicians and support staff (45 in total)
- We look after 18,000 patients in the heart of East Grinstead
Applicant Requirements
- A passion for helping people
- Excellent communication / telephone skills
- IT skills (particularly IT booking system and email)
- Resilience to work in a busy environment involving high call volumes
- Customer service experience
- Professionalism
- Excellent attention to detail
- Flexibility
Previous experience in a similar role in general practice would be an advantage, but not essential, as training is provided.
Job Responsibilities
- Call handling - managing queries and assisting patients in completing an online form
- Triage - contacting and booking patients based on clinical triage
- Admin tasks - prescriptions, change of address forms etc
- Front desk - greeting and helping patients as they arrive at the surgery
- Team working - effective collaboration to ensure completion of shared tasks
Working Requirements
- We offer a set shift pattern on Part Time Hours
- Shifts Will Be a Mixture of 07:30 / 08:00 - 16:00, 10:30 - 18:30, 08:00 - 13.30 or 12.30 - 18.30
- Total shifts = 3 Days per week
- Total hours = 21 hours per week x 2
- Ad hoc overtime to cover absences
Benefits
- Exceptional NHS Pension Scheme (employer contribution 23.7%/£3,500 PA)
- Rewarding environment
- Caring and supportive team
- Staff refreshments provided
- Team social events provided
- Sick pay (after qualifying period)
- Employee assist staff wellbeing subscription (Peninsula)
Pay: £13.37 per hour
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Ability to commute/relocate:
- East Grinstead RH19 3GW: reliably commute or plan to relocate before starting work (required)
Work Location: In person
