To lead and oversee the operations, development, and strategic direction of student accommodation services, ensuring high standards of service delivery, financial performance, and team leadership. The role is pivotal in creating a safe, inclusive, and engaging living environment that aligns with the Aspires values and supports student wellbeing and success.
Key Objectives
- Ensure operational excellence across all student living services.
- Drive business growth and strategic initiatives.
- Maintain financial control and achieve revenue targets.
- Foster a high-performing, motivated team culture.
- Promote a safe, ethical, and student-focused environment.
Main Duties and Responsibilities
- Lead and manage daily operations across accommodation, facilities, and support services to ensure smooth and efficient performance.
- Develop and implement strategic plans, business goals, and KPIs aligned with the company’s vision and student needs.
- Oversee budgeting, forecasting, and financial reporting to meet revenue and cost objectives.
- Collaborate with HR to manage recruitment, onboarding, training, and performance development of staff.
- Monitor compliance with health and safety standards, safeguarding policies, and regulatory requirements.
- Build strong relationships with students, universities, and external partners to enhance service delivery and reputation.
- Prepare and present operational and financial reports to senior management and company directors.
- Respond to student feedback, incidents, and emergencies with professionalism and care.
Other Responsibilities
- Uphold and promote the organisation’s values, including ethics, integrity, health and safety, and corporate social responsibility.
- Ensure adherence to internal policies and the Aspire Code of Conduct.
- Champion diversity, equity, and inclusion across all aspects of student living.
- Uphold, safeguard and promote the organisation’s values and philosophy particularly but
- Willingness to travel to other locations within the business.
Knowledge, Skills & Experience
- Minimum 3 years’ experience in a senior leadership or management role, ideally within student accommodation, hospitality, or property management.
- Strong understanding of operational functions including finance, HR, compliance, and customer service.
- Strategic thinker with excellent decision-making and problem-solving skills.
- Exceptional communication and interpersonal abilities.
- Proficient in Microsoft Office and relevant industry software (e.g., property management systems, CRM platforms).
- Ability to work under pressure, manage multiple priorities, and lead with empathy and resilience.
Any other relevant comments
Vigilance of H&S issues.
Identify PR opportunities.
Pay: £40,000.00-£45,000.00 per year
Work Location: In person
