Company Information and Introduction:
Are you passionate about delivering outstanding customer service? We are looking for a friendly, enthusiastic Assistant to join our Customer Service Desk team at the front of our busy garden centre. This is a customer-facing role where you’ll be helping visitors with enquiries, offering advice, and ensuring every customer enjoys a positive experience. The ideal candidate will be an excellent communicator, confident in exchanging information clearly and professionally with both customers and colleagues to support the smooth running of the department.
Longacres Garden Centre aims to be the destination of choice for garden enthusiasts, offering exceptional service and high-quality products at competitive prices. Established in 1979 as a family-run business, Longacres has grown to include six stores across the South East of England, employing over 700 staff in 2026. As a growing company, we provide ample opportunities for personal development and learning within a supportive, inclusive, and friendly team environment. We are deeply committed to our loyal customers, delivering high quality products while maintaining affordability. Guided by our core values - trust and integrity, family, teamwork, accountability, and retail excellence - we strive to continuously enhance the customer experience and foster lasting relationships.
Benefits
- Free onsite parking
- 15% Staff discount (Increase to 20% after 5 years of service)
- Training and development with opportunities to forge a career with us
- Pension plan
- Holiday entitlement based on hours worked
Store: Bagshot
Department: Customer Service Desk
Contract: Part Time
Hours: Week 1: 30 hours per week (Monday, Tuesday, Friday, Sunday)
Week 2: 22.5 hours per week (Monday, Tuesday, Friday)
Key Responsibilities and Duties:
- Respond promptly and professionally to general customer enquiries within the store
- Process refunds accurately via cash, card, and customer accounts
- Handle and complete in-store customer orders efficiently
- Ensure full compliance with GDPR and data protection regulations
- Schedule and coordinate local customer deliveries
- Communicate and liaise effectively with customers via telephone
- Complete and maintain delivery documentation for both in-store and online orders
- Welcome, sign in, and manage all store visitors in accordance with company procedures
- Make clear and concise in-store announcements as required
- Provide support to the Customer Service Desk Supervisor with daily operations
- Assist the tills department during busy periods or as needed
- Aid in the making of all shelf edge POS within the store.
Key Skills and Competencies:
The ability to make our customers feel valued- Be a brand ambassador by having a great level of product knowledge
- Manage and resolve or escalate any problems in a timely manner
- Provide a prompt service with a can-do attitude
- Computer literacy
- Attention to detail
