Axscend Ltd is a UK a based trailer telematics specialist with a passion for innovation. We are a part of the SAF-HOLLAND group, who bring over 140 years of trailer expertise and the support of over 3000 colleagues globally.
Covering the whole of the UK, we work with some of the biggest Transport Operators, Trailer Manufacturers and Supermarkets in the UK, and are looking for a Service Desk Coordinator to join our growing team.
The Basics
- 37.5 hours Monday – Friday - between the hours of 8am and 6pm to ensure cover
- 25 days holiday per Annum plus Bank holidays
- This is based at our Runcorn office
As a Service Desk Coordinator, you will be responsible for overseeing the successful delivery, operation, and continuous improvement of services Axscend provides to customers. you will play a key role in supporting the delivery of high-quality services that Axscend provides to its customers. Working as part of the service delivery team and reporting directly to the Service Delivery Manager, you will be a central point of contact for customer queries and service desk activity, helping to ensure that issues are handled promptly and in line with agreed service levels.
You will be expected to demonstrate a proactive, customer-first approach in everything you do, taking ownership of day-to-day service desk operations and supporting the wider team in achieving customer success. This role requires strong communication, attention to detail, and organisational skills, and offers the opportunity to develop your understanding of service delivery by working closely alongside the Service Delivery Manager across all areas of their function.
· Some experience in a customer-facing or service support role; a background in a technology or software business environment is desirable but not essential.
· An awareness of IT service management principles (e.g. ITIL or equivalent) is beneficial; formal qualification is not required.
· Comfortable working with service desk software such as Jira Service Desk or equivalent; a willingness to learn new tools and systems is essential.
· Ability to work effectively with people across different teams and functions, building good working relationships and communicating clearly at all levels.
· Good attention to detail and a methodical approach to problem-solving, with the ability to prioritise and manage multiple tasks in a busy environment.
· Strong written and verbal communication skills, with the ability to engage professionally with customers and internal teams alike.
· A genuine interest in developing skills across all areas of service delivery, with an eagerness to learn from and support the Service Delivery Manager.
· Experience in a related industry (logistics, haulage, courier) desirable but not essential.
· Strong organisational and time-management abilities.
· A proactive, customer-first mindset.
· A ‘can-do’ attitude and ability to remain calm and effective under pressure.
We do not have a sponsorship licence.
Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Gym membership
- Health & wellbeing programme
- Sick pay
Application question(s):
- Do you have the right to work in the UK?
- Do you have experience in logistics, haulage or telemetrics?
Experience:
- CRM software: 3 years (required)
- microsoft tools: 3 years (required)
- Customer service: 1 year (required)
Work Location: In person
