Hours: Approximately 16 hours per week, worked across 5 days
Location: Office and community/field-based
Additional requirement: Participation in the shared on-call rota
About the Role
We are looking for an experienced, organised and dependable Field Care Supervisor to support the day-to-day delivery and quality assurance of our domiciliary care service.
This is a varied field and office-based role, working closely with the Registered Manager, care coordination team and care staff to ensure that care is safe, effective, person-centred and consistently delivered to a high standard.
The successful candidate will provide an important link between our care staff, service users and management team.
Main Responsibilities
The Field Care Supervisor will:
- Support the preparation, implementation and review of care plans and risk assessments.
- Carry out regular spot checks and field observations of care staff.
- Conduct and support staff supervisions and competency assessments.
- Monitor standards of care delivered in service users' homes and address or escalate concerns promptly.
- Support the preparation and management of staff rotas, including responding to changes in care packages and staff availability.
- Support new staff with induction, shadowing and assessment before independent working.
- Monitor care documentation and ensure records are accurate, complete and maintained to the required standard.
- Identify and escalate safeguarding, medication, health and safety, documentation or quality concerns.
- Support the Registered Manager with quality assurance, audits and service improvement.
- Communicate professionally with service users, relatives, care staff and external professionals.
- Participate in the company's shared on-call rota, alongside members of the management team.
- Respond appropriately to out-of-hours staffing and operational issues when on call.
- Assist with arranging emergency cover for sickness and unexpected absences.
- Where necessary, provide care-call cover as a last resort to ensure continuity and safety of care.
- Support other reasonable operational duties required for the safe and effective running of the service.
Essential Requirements
The successful candidate should:
- Have good experience within domiciliary/community care.
- Have experience as a Senior Carer, Field Care Supervisor, Team Leader or in a similar role, or demonstrate the ability to progress into a supervisory position.
- Have a good working knowledge and understanding of CQC requirements, regulations and standards relevant to domiciliary care.
- Understand safeguarding, the Mental Capacity Act, person-centred care, medication management, risk assessment, infection prevention and professional record keeping.
- Be confident supervising, observing and providing constructive feedback to care staff.
- Have good organisational and communication skills.
- Be confident using electronic care-management systems and completing professional documentation.
- Be able to work independently in the community and as part of the management team.
- Be flexible and able to respond appropriately to changing operational needs.
- Be willing and able to participate in the on-call rota.
Desirable
- Level 3 Diploma/NVQ in Adult Care, Health & Social Care or equivalent.
- Previous supervisory experience within a CQC-regulated domiciliary care service.
- Experience completing care plans, risk assessments, spot checks and staff competency assessments.
- Experience supporting audits and quality assurance.
- Enhanced DBS registered with the DBS Update Service.
- Full UK driving licence and access to a vehicle for work purposes.
Working Pattern
The position is approximately 16 hours per week worked across five days, providing regular supervisory presence throughout the working week.
The role combines:
Field supervision – spot checks, observations, competency assessments, staff support and service-user reviews.
Office responsibilities – care plans, rotas, documentation, quality monitoring and communication.
On-call responsibilities – participating in a shared management on-call rota and helping resolve urgent staffing or care-related issues when on duty.
The Field Care Supervisor will work closely with management to maintain a safe, responsive and inspection-ready service, while supporting care staff to consistently provide high-quality, person-centred care.
Pay: From £14.00 per hour
Work Location: In person
