Resident Ambassador
The McEwan | Moda Living
Welcome to Moda
At Moda, we're redefining what renting looks and feels like.
Our mission is simple: create extraordinary places where people can live, work and play. Through exceptional service, vibrant communities, and a focus on wellbeing, we're building the UK's leading lifestyle experience brand and pioneering a new standard for rental living.
At The McEwan, our residents don't just rent an apartment, they become part of a thriving community. That's where you come in.
The Opportunity
As a Resident Ambassador, you'll be the face of The McEwan and one of the first people our residents, guests, and visitors meet. Whether you're helping someone settle into their new home, organising community events, managing resident enquiries, or simply delivering an outstanding experience every day, you'll play a key role in making residents feel truly at home.
This is far more than a front desk role. We're looking for someone who loves people, thrives in a fast-paced environment, takes ownership, and genuinely enjoys creating memorable experiences.
If you're passionate about hospitality, customer service, and building relationships, we'd love to hear from you.
What You'll Be Doing Delivering Exceptional Resident Experiences
- Be the first point of contact for residents, visitors, contractors, and guests
- Deliver the Moda service standard at every interaction
- Respond promptly and professionally to resident enquiries in person, by phone, email, and through our resident app
- Build strong relationships with residents and develop a genuine understanding of their needs
- Keep residents informed and updated on enquiries and maintenance requests
- Handle complaints professionally and follow established procedures to achieve positive outcomes
Creating a Thriving Community
- Promote resident engagement initiatives, feedback surveys, and community activities
- Support the planning and delivery of resident events and experiences
- Promote events and community activities through the My Moda App and social media channels
- Provide recommendations on local attractions, restaurants, and experiences
- Help create a welcoming, vibrant atmosphere throughout the building
Supporting Operations & Front of House
- Manage parcel deliveries, collections, and resident notifications
- Coordinate amenity bookings, room set-ups, and resident requests
- Support apartment viewings and leasing enquiries when required
- Assist with resident move-outs, including fob and key management
- Complete daily reports, handovers, and operational updates
- Carry out general administrative duties as required
Safety, Security & Building Standards
- Monitor CCTV systems and maintain building security
- Manage visitor, contractor, and supplier sign-in procedures
- Support fire evacuation procedures and emergency response when required
- Program and manage access control systems
- Report health & safety concerns and maintenance issues promptly
- Liaise with facilities management teams to ensure issues are resolved efficiently
- Support waste management and environmental standards across the building
What We're Looking ForExperience
- Previous experience in residential property, hospitality, customer service, or the private rental sector
- Experience working in a customer-facing environment where service excellence is a priority
- Comfortable working towards service standards, KPIs, and operational targets
- Experience handling sensitive information and maintaining GDPR compliance
Skills & Attributes
We're looking for someone who is:
- Friendly, approachable, and passionate about delivering outstanding service
- Energetic, positive, and naturally engaging
- Confident, professional, and well-presented
- Proactive, resourceful, and willing to go the extra mile
- Organised with excellent attention to detail
- Calm under pressure with strong problem-solving abilities
- A great communicator with strong written and verbal skills
- Adaptable and comfortable managing multiple priorities
- A genuine team player who takes ownership and accountability
- Professional, trustworthy, and acts with integrity
- Comfortable using Microsoft Outlook, Word, and Excel, with the ability to learn new systems quickly
And most importantly, someone who genuinely enjoys making people's day better.
Why Join Moda?
At Moda, people are at the heart of everything we do. We are committed to creating not only exceptional resident experiences but also a workplace where our teams can thrive, develop, and grow.
You'll join a passionate and supportive team, work within an award-winning environment, and have the opportunity to build a rewarding career within one of the UK's most exciting lifestyle and rental brands.
What's In It For You?
At Moda, we're committed to creating exceptional experiences, not just for our residents, but for our people too. When you join The McEwan, you'll become part of a team that's passionate about service, community, and making a difference every day.
You'll Enjoy:
- The opportunity to be part of one of the UK's most innovative and fast-growing lifestyle and rental brands
- Working in a stunning, community-focused environment at one of Edinburgh's most exciting residential destinations
- A role where no two days are the same, with plenty of opportunities to meet new people and make a genuine impact
- Ongoing training, support, and development to help you grow your skills and progress your career
- Being part of a collaborative, supportive team that celebrates success and works together to deliver exceptional resident experiences
- The chance to contribute to memorable resident events, wellbeing initiatives, and community experiences
- A culture that values individuality, encourages new ideas, and rewards people who take ownership and go the extra mile
- The satisfaction of helping create a place that residents are proud to call home
At Moda, we believe great service starts with great people. If you're passionate about hospitality, love building relationships, and want to be part of something different, we'd love to hear from you.
Our Commitment
Moda is committed to fostering an inclusive, respectful, and diverse workplace where everyone feels welcome and valued. We also expect all team members to contribute positively to our health, safety, wellbeing, environmental, and social responsibility commitments.
Ready to help create a place people are proud to call home? Join us as a Resident Ambassador and become part of a team that's redefining renting through exceptional service, meaningful connections, and unforgettable resident experiences.
Pay: £25,500.00-£27,500.00 per year
Benefits:
- Cycle to work scheme
- On-site gym
Work Location: In person
