Yeovil, Somerset - (3 days in the office)
We’re looking for a Home Connections Coordinator to join our team in Yeovil on a maternity cover basis.
This is a busy and varied role where you’ll be responsible for supporting the day to day running of our allocations, lettings, mutual exchange and garage processes. You’ll play a key part in helping customers move into their new homes, making sure the whole process runs as smoothly and efficiently as possible.
You’ll work closely with teams across Housing, Empty Homes and Independent Living to keep turnaround times low and performance high. From marketing available homes and managing applications, through to completing sign ups, you’ll be involved in the full lettings journey. You may also assist with managing mutual exchanges and undertaking the garage allocation process.
There’s a strong customer focus in this role. You’ll be regularly speaking to customers, both face to face and over the phone, so being able to communicate clearly and show empathy—especially when supporting more vulnerable people is really important. Just as important is being organised, accurate and comfortable working to deadlines and targets.
We’re looking for someone who has experience in housing, lettings, allocations or a similar customer focused role. You’ll need to be confident using IT systems such as Microsoft Office, have a good eye for detail, and be able to manage a busy workload.
You’ll also need to be a team player who’s willing to step in and support colleagues when needed. From time to time, the role may involve evening or weekend work.
If you’re someone who takes pride in giving a great service and wants to be part of a team that genuinely makes a difference, we’d love to hear from you.
Abri is a large housing provider who own and manage over 55,000 homes and various community assets, serving more than 120,000 customers across the South of England.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?
We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
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We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
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We’re investing in our communities, to address local issues and create opportunities for everyone
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at www.abri.co.uk.
