Position: Porter
Department: Housekeeping
Reporting to: Housekeeping Supervisor, Assistant Housekeeping Manager, and Housekeeping Manager.
What will I get?
- A competitive gross annual salary of up to £18,000 with service charge, based on a 20-hour working week. This is equivalent to an hourly rate of £16.50–£17.50, inclusive of service charge.
- Enhanced annual leave, increasing with length of service
- Complimentary meals while on duty
- £1,000 “Refer a Friend” bonus scheme*
- Ongoing learning and professional development opportunities
- Reward programmes, long service recognition, and employee appreciation incentives
- Employer pension contribution of 3%
- Complimentary dry cleaning
- Enhanced maternity and paternity pay
- A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair’s message
- Access to the HSF Health Plan*, including:
- Dental reimbursement
- 24/7 GP advice line and confidential counselling support, including assistance for dependents
- Optical reimbursement
- Complimentary cover for your partner and children
- High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers
- Discounted gym memberships
What Will I Be Doing?
As a Porter, you will play an essential role within our Housekeeping team, ensuring the efficient collection, transportation, and storage of hotel linen while maintaining the highest standards of cleanliness throughout guest and back-of-house areas. You will support the Room Attendants with daily operational tasks and contribute to delivering an exceptional guest experience by ensuring the housekeeping operation runs smoothly.
Key Responsibilities
- Collect, transport, count, and store clean and soiled linen accurately and efficiently.
- Complete daily linen counts and report any discrepancies promptly.
- Keep all linen rooms, cupboards, and storage areas clean, organised, and well stocked.
- Remove soiled linen and rubbish from guest corridors throughout the day, ensuring all corridors remain clean and unobstructed.
- Clean guest and staff areas, including emptying waste bins, vacuuming carpets, and ensuring floors remain free from linen and debris.
- Assist Room Attendants with housekeeping duties, including high-level dusting of guest rooms and public areas.
- Assist with turning and lifting mattresses safely when required.
- Carry out carpet and upholstery shampooing as required.
- Assist with housekeeping deliveries, transporting supplies, and maintaining appropriate stock levels.
- Report maintenance issues promptly and accurately to the relevant department.
- Adhere to all health and safety procedures, manual handling practices, and hotel standards at all times.
What Are We Looking For?
- Previous housekeeping experience, ideally within a luxury 4 or 5-star hotel.
- A professional and confident manner when interacting with high-profile guests.
- Excellent communication skills with a good command of spoken and written English.
- Strong attention to detail and the ability to work efficiently in a fast-paced environment.
- A positive, reliable, and hardworking attitude with a willingness to support the wider Housekeeping team.
- Good personal presentation and high standards of personal hygiene.
- Flexibility to work weekends and bank holidays as required.
- The ability to work independently while also contributing effectively as part of a team.
Who are we?
We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences.
Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting.
Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.
- Upon successful completion of the probation period
- The service charge range fluctuates based on our forecasted business levels and may vary from month to month.
