Security Relief Officer Role - Mitie
Location: Winchester, Basingstoke and Andover
Job Type: Part-Time
Shift Rota: As per availability and requirement.
Company Description
Mitie was founded in 1987 and is the UK's leading facilities management and professional services company. It serves a large and diverse client base, including banks, retailers, hospitals, schools, and government offices.
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Over 49,000 employees
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100+ office locations
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Thousands of customers across the UK
There's no limit to what you can achieve working at Mitie.
Company Values
Delivering the exceptional, every day
Our Purpose:Our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
Our Promise to Our People: A workplace where you can thrive and be your best every day.
Our Promise to Our Customers: A trusted partner creating exceptional environments, adding value every day.
Core Values & Culture
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We are one Mitie
We work together to deliver a seamless, unrivalled service and support both customers and colleagues. -
Integrity and Trust
These are at the heart of everything we do. We treat others with respect and represent the company with pride. -
We go the extra mile
We solve problems, improve processes, and always keep our promises. -
Diversity makes us stronger
We value different backgrounds and perspectives—everyone has a voice. -
Customer-focused
We act as a trusted partner, putting customers at the centre of everything.
Key Behaviours
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Knowledge of relevant security procedures
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Excellent customer service
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Strong teamwork
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Health & safety awareness
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Effective communication skills
Mitie is committed to building a diverse and inclusive environment where everyone can thrive.
Main Duties
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Maintain a professional presence: determined, trustworthy, attentive, and approachable
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Welcome clients and visitors warmly:
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Issue and manage ID badge's
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Operate:
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Phones
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Emails
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IT systems
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CCTV
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Alarm systems
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Access control (doors and car park)
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Monitor and respond to:
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Suspicious activity
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Potential criminal behaviour
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Maintain control of incidents until emergency services arrive
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Record, report, and escalate incidents to the Account Manager
Person Specification
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Strong team player with a positive attitude
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Ability to work independently
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Previous security experience preferred
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Flexible approach to working hours
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Excellent customer service skills
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Willingness to go above and beyond for clients and visitors
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Strong written and verbal communication
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Ability to remain calm under pressure
Knowledge & Requirements
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Understanding of:
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Health and Safety at Work Act
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Criminal and Civil Law
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Police and Criminal Evidence Act
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SIA Licence - (Door Supervision or Security Guarding) - Essential
Additional Information
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Equal opportunities employer
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Strong focus on diversity and inclusion
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Commitment to employee growth and development
