The Role
The Customer Information Controller will be responsible for managing the information provision via Transport for Wales customer information systems, ensuring high quality and accurate information at all times. Proactively monitor CCTV images both in real time and retrospectively.
Role responsibilities
To input, monitor and support the dissemination of accurate, concise and timely information on CIS screens in accordance with company standards and statutory requirements.
Contact with managers, various police forces and external bodies for CCTV requests.
Inform station managers of any station issues brought to the controller's attention.
Customer service and information provision for customers via station Help Points
Who we're looking for
Proven ability to work under pressure in a fast-paced or operational environment
Demonstrable ability to prioritise workload and work on own initiative
Strong communication skills (written and verbal), with the ability to convey clear and accurate information
Experience providing customer service, particularly in pressurised or time-sensitive situations
High level of attention to detail and ability to maintain accuracy when handling real-time information
Good IT and computer skills, including the ability to use multiple systems effectively
Strong teamworking and stakeholder communication skills
Welsh Language Skills
Welsh language skills are an essential requirement for this role.
TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.
Equal Opportunities
We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."
Who we are
Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.
Next steps
See attached Job Description for further details and how to apply. If you want to find out more about what we're doing in Wales, see our Annual Report.
We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.
This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.
