Senior Account Manager
��Kingston Upon Thames | �� £100,000 OTE |
We’re working with an established B2B marketing/tech business that are looking for 2
Senior Account Managers to take ownership of a portfolio of their most valuable, high-spend enterprise accounts.
This isn't a role to grow into - it's a role for someone who can walk in and immediately start protecting and growing revenue across complex, senior-level client relationships.
Why this role, why now?
The business has recently restructured its Account Management and Customer Success functions, splitting commercial ownership from day-to-day delivery. That means this role is free from operational drag - no ticket-chasing, no reactive admin - just commercial ownership, strategic growth, and senior stakeholder relationships. A dedicated Customer Success team handles execution, so you can focus entirely on revenue.
The opportunity
This is a business that is moving quickly, with significant revenue currently sitting across high-spend accounts that need proactive, senior ownership. They're looking to make a fast decision for the right person - someone who can start adding impact from week one, not month six.
What you'll own
- Renewal strategy, negotiation, and risk management - no unplanned losses
- Proactive upsell, cross-sell, and growth conversations, backed by strong commercial cases
- Senior/exec-level client relationships - positioning as a strategic partner, not a supplier
- Key partner relationships leveraged to unlock client value and revenue
- Commercial rollout and adoption of new products, tools, and AI solutions across your portfolio
What good looks like
- You’ll always know the status of every account: risk, growth, next move
- You’ll run structured, planned conversations - not reactive servicing
- You’ll know how to delegate delivery to a CS team without losing control of the account
- You're comfortable in the room with senior stakeholders - including face-to-face and client entertainment settings
What you need to be successful as the Customer Success Manager:
- Experience as a Senior Account Manager or, Account Director working within client services, or commercial client-facing roles - ideally media, recruitment, advertising, or B2B agency
- A track record of owning enterprise relationships and hitting retention and growth targets
- Strong commercial acumen - pricing, margin, and business case-building, independently
- Confidence running and controlling renewal negotiations with senior stakeholders
- Experience working alongside a dedicated CS/delivery function, and knowing how to let it do its job
If this role sounds of interest, apply with your CV ASAP!
