Assistant Operations Manager
You have responsibility for the daily management of the Residence under the direction of the Operations Manager and via the Company’s monitoring procedures. You will be responsible for ensuring a high standard of customer service and administration is provided at all times in order to maintain operational standards and to maximise revenue generation.
A main focus of the role is ensuring that the residence runs efficiently and cost effectively in line with company policies and procedures. Financial management is a main focus of the role with responsibility, in conjunction with the Operations Manager, for the daily management of budgets and cost control.
The close working relationship with the Operations Manager and the local team is critical to success of this role and the Residence. It is essential that you have the ability to work on your own as well as part a team and can communicate effectively at all levels. The role is a hands-on position which will require you to be able to balance the serious aspects of the role while providing a social and fun atmosphere to create a community where students want to live and work.
Core Objectives – Specific Expectations of the Role
Business Development
- Actively support the Operations Manager in leading the business and revenue generating opportunities by working with the Operations Manager, as required, to:
- complete sales viewings;
- manage the student renewal and expansion process; and
- instigate and/or wholly participate in promotional & marketing activities.
Customer Care
- Develop and maintain relationships with the University/Colleges in your city/region
- Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers’ expectations and service levels, and in line with the National Code of Standards and Now Student Living’s own procedures.
- Engaging with residents to help provide a ‘home-from-home’ experience.
- Be fully conversant with the residences’ Mental Health awareness protocols; be able to direct students to specialist resources and be able to deal with emergency situations if they arise.
- Support the Operations Manager with the student move in and move out process to provide a smooth transition for the customer whilst ensuring all administrative, operational and financial aspects are completed to a high standard.
Daily Management
- Daily management of the residence to the high standards by interpreting and implementing policies and procedures as laid down by Now Student Living.
- Manage all aspects of administration within the residence including electronic and paper-based systems.
- Ensure daily night services log has been checked and any appropriate action required has been taken or escalated to the Operations Manager.
- Maintaining Management Standards
- Assist with the operation of the residence and deputise in the Operations Manager’s absence.
- Implementation of (and ensuring the residence’s adherence to) the Company’s systems and processes for monitoring standards and audits within the residence.
Financial Management
- Effective and accurate credit control to ensure no outstanding debt on client accounts, taking remedial actions to collect outstanding debt in line with policies and procedures.
- Use of StuRents, to input financial information and to extract important financial information.
- Ensure billing is completed in line with company procedures.
- Maintain full and up-to-date knowledge of the Company’s cash-handling procedures and ensure all relevant staff are competent in the appropriate handling of cash within the residence.
- Transaction management through full and correct receipting and use of all financial and booking systems.
Health & Safety
- Follow policies and procedures dictated by current H&S legislation.
- Along with the Operations Manager ensure that health and safety checks are completed including fire alarm testing, emergency light testing, monthly checks, emergency equipment and emergency evacuation practices.
Planning and Organising
- Effective planning and organising of time and tasks in line with needs of residences and the business as requested by the Operations Manager
About Us:
Being a member of the Now Student Living team requires an appreciation for the dedication our core vison to be the best choice for our students and our clients, as an innovative industry leader, to inspire them and grow together. Our Vision and Values are fundamental to Now Student Living’s ultimate mission to provide a safe and welcoming environment for our residents, colleagues and visitors.
Vision and Values
At Now Student Living, we stand for core brand values of Community, Accessibility and Sustainability. Three pillars that inspire our brand name through everything we do.
Our Residence Teams help shape and contribute to our community, giving back in the most environmentally friendly way, whilst being on hand with 1-2-1 support our students with their studies, accommodation maintenance or something more personal.
Job Types: Full-time, Permanent
Pay: £32,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Sick pay
Ability to commute/relocate:
- Southampton SO17: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- Operations management: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
