Job Title: Credit Control & Invoicing Specialist (6-Month FTC)
Location: Liverpool (Speke)
Salary: £30,000 (pro-rata)
Contract Type: Fixed Term – 6 months, full-time (35 hours per week, Monday to Friday 8:45am to 4:45pm)
About FRC Group
FRC Group is a social enterprise with a mission to End Furniture Poverty. We are committed to making a tangible difference in our communities by providing quality, affordable furniture to those in need. Our values of Bravery, Creativity, Passion and Professionalism drive everything we do, helping us tackle social challenges, create sustainable solutions and deliver meaningful impact.
For over 35 years, FRC Group has operated a family of social businesses including FRC Living and Buckingham Interiors. Through our commercial activities, we generate social value, support communities and help people turn houses into homes.
We're proud to offer a supportive, inclusive workplace where our people can thrive. We invest in training, development and wellbeing, creating opportunities for colleagues to grow their careers while making a real difference.
The Role
We're looking for a detail-oriented and proactive Credit Control & Invoicing Specialist to join our Finance team on a 6-month fixed-term contract.
This is a fantastic opportunity for someone with experience in credit control, sales ledger management and invoicing who enjoys building strong customer relationships while ensuring financial processes run smoothly.
Working closely with customers and teams across Finance, Sales, Operations and Customer Services, you'll play a key role in managing customer accounts, improving cash collection, reducing financial risk and maintaining accurate invoicing and sales ledger records.
Key Responsibilities
Credit Control
- Manage a portfolio of B2B customer accounts
- Collect outstanding debts in line with agreed credit terms
- Prioritise overdue accounts and proactively reduce debtor days
- Investigate and resolve customer payment queries and disputes
- Maintain accurate customer records and reconcile accounts
- Monitor credit limits and identify potential credit risks
- Complete credit checks and process new customer account applications
- Produce aged debt and cash flow reports
- Allocate and investigate customer payments
- Ensure compliance with company credit policies and team KPIs
Sales Ledger & Invoicing
- Raise accurate sales invoices from customer orders and delivery documentation
- Produce consolidated invoices for key customer accounts where required
- Maintain accurate customer and invoice records
- Resolve invoicing, delivery and order-related queries promptly
- Provide invoice support to assist debt collection activities
- Extract customer and invoice data for reporting and analysis
- Support accurate sales ledger management and financial reporting
Customer & Stakeholder Relationships
- Build positive working relationships with customers to support prompt payment
- Work collaboratively with internal departments to resolve account issues
- Communicate professionally and confidently when handling difficult conversations
- Ensure customers receive an excellent service experience
- Support audits and internal financial controls where required
Continuous Improvement & Support
- Identify recurring invoicing issues and recommend process improvements
- Support the Finance Operations Manager with ad hoc finance activities
- Contribute to efficient financial operations across the business
- Undertake any other reasonable duties as required
Skills and Experience
Essential
- Proven credit control experience
- Experience working within a finance function
- Experience processing sales invoices and maintaining accurate records
- Experience managing customer queries and resolving payment issues
- Strong communication and relationship-building skills
- Excellent attention to detail and accuracy
- Strong organisational and time management skills
- Ability to prioritise workloads and meet deadlines
- GCSE Grade C/4 or above (or equivalent) in English and Mathematics
Desirable
- Experience using finance systems such as SAP
- AAT qualification or part qualification
- Experience producing financial reports and data analysis
- Experience working within a busy commercial environment
What We're Looking For
We're looking for someone who is:
- Highly organised and methodical in their approach
- Confident communicating with customers and colleagues at all levels
- Proactive and self-motivated
- Resilient when handling challenging conversations
- Adaptable and able to work in a fast-paced environment
- A strong problem-solver with excellent attention to detail
- Committed to continuous improvement and delivering high-quality work
- Passionate about supporting FRC Group's social mission and values
Benefits
- 28 days holiday per year plus bank holidays (pro-rata)
- Christmas shutdown
- Up to 10% pension match
- Staff purchase schemes
- Medicash health insurance
- Employee assistance programme
- Travel passes
- Cycle to work scheme
- Birthday celebrations and meals
- Values awards & vouchers
- 3 paid volunteering days per year
- Free parking
- Death in service
- Enhanced maternity and paternity pay
- Free tea, coffee and fruit
- Wonderful Wednesdays – Free toast and team gatherings
- Training and development opportunities
- A great place to work with positive social impact
Interested?
Join FRC Group and help us maintain strong financial operations while delivering meaningful social impact. If you're passionate about customer service, financial accuracy and building positive relationships, we'd love to hear from you.
Apply now and become part of a team dedicated to ending furniture poverty while living our values of bravery, creativity, passion and professionalism.
Pay: £30,000.00 per year
Benefits:
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
Work Location: In person
