About Birmingham City University
At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society. We are committed to providing a transformational educational experience, supporting world-class research, and fostering a collaborative and supportive working environment for our staff.
Recognised as one of the UK’s Top 250 employers (Financial Times & Statista), we pride ourselves on being a place where colleagues feel valued, supported, and able to grow their careers while contributing to the success of our students and communities.
Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from minoritised ethnic backgrounds and the majority of our home students coming from the West Midlands. This diversity is a strength, and it calls for a workforce that is equipped to challenge deficit narratives and thinking — those assumptions that position students from underrepresented groups as lacking rather than recognising their assets, strengths and potential.
By embracing this perspective, we aim to create an environment where all students and colleagues can thrive, and where our work contributes positively to the social, cultural and economic life of Birmingham and beyond.
Role Summary
We are seeking an Admissions and Conversion Officer to join our Admissions Team, supporting the delivery of high-quality services across the University.
In this role, you will process applications from a wide variety of applicants for undergraduate, postgraduate and franchise programmes. Key responsibilities include helping applicants from the point of application through to enrolment by providing excellent customer service and accurate decision making, working closely with academic teams and the wider Marketing, Recruitment and Communications Department to ensure services are efficient, compliant, and aligned to University priorities.
Key Responsibilities
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Processing new applications for home fee-paying applicants for undergraduate and postgraduate courses
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Collaborative working with academic tutors and key stakeholders
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Providing applicant support via email, phone and in-person
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Representing the wider department during events
Essential Requirements
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Accurate and efficient decision-making
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Excellent communication skills
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Management and organisation of a significant workload
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Working as an effective member of a team
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Handling of competing priorities during busy periods
Desirable Requirements
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Experience of working in a Higher Education setting
Further Information
If you are excited by the opportunity to help shape the future of Marketing, Recruitment and Communications we would love to hear from you.
For an informal discussion about the role, please contact Sara Harker-Bettridge, Head of Home Admissions at [email protected].
Why not explore our campuses using our interactive map: Interactive Map | Birmingham City University
The appointed candidate will normally be employed through our subsidiary company, BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to re-enter the scheme may do so and will be employed directly by the University.
Why work for us
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Work–life balance – Generous leave and hybrid working (role dependent).
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Career development – Opportunities to grow, develop and progress your career.
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Reward and wellbeing – Competitive pay, pension, a health cash plan, wellbeing support and a wide range of staff benefits.
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Inclusive culture – A supportive, diverse environment where everyone belongs.
