Job Overview
A confident and well organised Customer Service and Sales Support person with a strong commercial mindset. This role is a key part of both customer service and sales function. Working as a team to be the front of our customer service while also supporting the sales team in their daily activities. The ideal candidate is detail-oriented, customer-focused, and thrives in a collaborative, fast-paced environment.
Responsibilities
Customer Service
- Confident answering phones and ensuring all customer interactions are timely, professional and aligned with Tabilo’s service standards.
- Proactively communicate with customers to improve customer satisfaction and reduce avoidable inbound queries.
- Communicate and help resolve escalated issues to ensure fast and effective resolutions.
- Assist in maintaining strong relationships with key customers.
Service Quality & Operational Efficiency
- Daily tasks include order processing, dispatch emails, stock queries, returns, damages, etc.
- Accurate order processing and communication to reduce errors and improve OTIF performance.
Sales Support
- Able to assist customers with practical advice regarding Tabilo products.
- Assist the sales team by preparing proposals and responding to the client quickly, processing orders, and managing product queries.
- Maintain up-to-date customer and sales information in the CRM system.
- Track and follow-up on open opportunities, quotes, and customer requests.
- Liaise with internal teams (logistics, production, and finance) to ensure order accuracy and timely delivery.
- Prepare reports and insights on sales activities, pipeline status, and customer feedback.
Sales Enablement
- Identify, cross-sell or upsell opportunities through day-to-day interactions with customers.
- Support the implementation of sales campaigns, promotions, or product launches.
- Provide insights and feedback from customers to help shape commercial strategies.
Product Knowledge & Training
- Stay updated on company products, services and promotions to effectively assist external sales representatives.
- Provide training and guidance on systems, sales tools and internal processes to new external sales support personnel.
Key Performance Indicators
Customer Service Response & Service Level
- Phone calls answered within 3 rings
- Tickets/Emails/Orders acknowledged within 60 minutes
- Stock Quotes dealt with within 60 minutes
- MTO quotes issued within 24 hours
Sales Support
Timely Support of
- Providing Quotes
- Providing Samples
- Customer Follow-Up
Requirements
- Customer Service focused with exceptional service delivery
- Previous work experience in a similar role
- Excellent communication and problem-solving skills
- Organised with the capacity to handle multiple priorities efficiently under pressure
Company Values
Own It
We hold ourselves accountable with high standards in everything we commit to. We work accurately, communicate clearly and act with care and attention so our customers, colleagues and partners receive the right information and the best service, first time, on time, every time. We strive to improve our performance by being willing to learn, grow and change.
Create Smiles
We treat everyone with respect, honesty and care. We build trust, confidence and positivity with every interaction to ensure that customers, colleagues and suppliers feel valued, supported, and better for having worked with us.
Think Team
We take shared responsibility for our work and our results. We bring effort, energy and commitment to every task. When making decisions, we support each other and consider the financial performance of the business and the needs of the whole team.
Work Location: In person
Pay: £24,420.00-£38,756.85 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
