Job Overview
We’re looking for an experienced, energetic and hands on Food & Beverage Manager to lead the F&B operation at The Harper Hotel in Norfolk.
This is a key management position within the hotel, taking responsibility for the day-to-day delivery and performance of our food and beverage operation and ensuring our guests receive an exceptional experience every time they dine or drink with us.
We’re looking for someone who genuinely enjoys hospitality – someone who is comfortable leading from the floor, developing a great team and maintaining high standards while keeping a close eye on the commercial performance of the operation.
If you’re an experienced Restaurant Manager, F&B Manager or hospitality leader ready to take ownership of a quality hotel F&B operation, we’d love to hear from you.
What You’ll Be Doing
- Taking responsibility for the day-to-day management of the hotel’s Food & Beverage operation.
- Leading restaurant, bar and wider F&B service to ensure consistently high standards.
- Being visible on the floor and leading the team during key service periods.
- Creating a warm, professional and memorable experience for our guests.
- Leading, motivating and developing the F&B team.
- Managing rotas and staffing levels in line with occupancy, bookings and business requirements.
- Supporting recruitment, onboarding, training and ongoing development of team members.
- Setting clear expectations and addressing performance or service issues promptly.
- Working closely with the Head Chef and kitchen team to ensure smooth communication between Front and Back of House.
- Monitoring guest feedback and resolving complaints confidently and professionally.
- Driving opportunities to increase F&B sales and enhance the guest experience.
- Monitoring labour costs, stock, wastage and other key departmental costs.
- Managing stock levels, ordering and stock controls.
- Supporting functions, events and special occasions.
- Ensuring compliance with licensing requirements, food hygiene, allergens, health & safety and hotel procedures.
- Working closely with the General Manager and wider management team to support the overall performance of the hotel.
What We’re Looking For
Ideally, you’ll have:
- Previous experience as an F&B Manager, Restaurant Manager, Assistant F&B Manager or similar within a hotel or quality hospitality environment.
- Strong restaurant and bar operational experience.
- Experience leading and developing a hospitality team.
- A genuine passion for excellent guest service.
- Strong communication and people management skills.
- Good commercial awareness and an understanding of labour, stock and cost control.
- Confidence managing busy services and making decisions under pressure.
- Excellent organisation and attention to detail.
- The ability to build a strong working relationship between Front of House and the kitchen.
- A proactive approach – you’ll spot what needs doing and make it happen.
- Flexibility to work evenings, weekends and key trading periods.
Most importantly, we’re looking for someone who leads from the front. You’ll be present within the operation, supporting your team, engaging with guests and taking ownership of the standards and performance of the department.
What We Offer
- Competitive salary
- Company pension
- Discounted or free food
- Employee discount
- Opportunity to develop your leadership and wider hotel management experience
- Career development and progression opportunities
If you’re passionate about hospitality, know how to lead a brilliant F&B operation and are ready to make your mark within a quality Norfolk hotel, we’d love to hear from you.
Apply today to join the team at The Harper Hotel.
Pay: £40,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Work Location: In person
